Customer Success Specialist (CSS) - Enterprise Networking (NX)

Cisco; Herndon (VA); Remote; USD 149,000 - 231,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to drive customer adoption of innovative networking solutions. This role involves leveraging deep technical expertise to deliver tailored solutions and strategic plans that align with clients' business objectives. You will engage with diverse audiences, from technical architects to C-level executives, ensuring effective communication and alignment. The position offers a unique opportunity to collaborate with various teams to enhance customer value and advocate for product improvements. Join a forward-thinking organization that celebrates diversity and fosters an inclusive work environment, where your contributions will make a significant impact.

Qualifications

• 10+ years of technical experience with Cisco products.
• Experience in automation and public cloud providers.

Responsibilities

• Deliver consultative solutions and develop tailored onboarding journeys.
• Communicate complex technical concepts to diverse audiences.

Skills

Cisco Catalyst Center

Campus Network (Enterprise Wired/Wireless)

Routing & Switching

SDWAN

AWS

Azure

GCP

Python

Ansible

Terraform

Education

Bachelor's degree in Engineering or related field

CCIE Certification

Tools

Cisco Spaces

ThousandEyes

Cloud Security

Meraki

Splunk

Job description

Customer Success Specialist (CSS) - Enterprise Networking (NX)

Join to apply for the Customer Success Specialist (CSS) - Enterprise Networking (NX) role at Cisco.

This range is provided by Cisco. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$149,200.00/yr - $230,700.00/yr

The application window is expected to close on 5th May 2025. Preferred Location: Remote anywhere in the USA.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

*** The successful candidate must hold U.S. citizenship.***

Meet the Team

The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products and solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization.

Your Impact

As a CSS, you will:

• Leverage deep technical expertise, business savvy, and automation skills to deliver consultative solutions, baseline customer environments, and develop tailored onboarding and adoption journeys that address business challenges and drive customer success.
• Communicate complex technical concepts effectively to diverse audiences, from technical architects to C-level executives, ensuring alignment through strategic discussions and presentations in remote and in-person settings.
• Serve as a designated resource (CSSd) on strategic accounts with high Annual Recurring Revenue (ARR), as required.
• Develop and execute strategic Technical Adoption Plans (TAPs) for designated accounts to align deployment decisions with long-term business objectives. Lead architectural initiatives and resolve product challenges within your area of expertise, collaborating with the team as needed to support the entire Cisco portfolio.
• Collaborate with Account teams, Customer Success, and Partners to drive adoption and deliver customer value by proactively understanding customer needs, ensuring seamless product integration, and mitigating renewal risks.
• Provide customer advocacy to Engineering and Product Management Teams for product improvements and promote the CX offer strategy.

Minimum Qualifications

• 10+ years of technical experience with expert-level knowledge in Cisco's Catalyst Center, Campus Network (Enterprise Wired/Wireless, SD Access/ISE), Routing & Switching, and SDWAN products.
• 2+ years experience with public cloud providers such as AWS, Azure, and GCP.
• 2+ years experience in automation (Python, Ansible, Terraform), including API integrations.
• 2+ years experience delivering customer-facing consultative sessions, technical presentations, and collaborating on quarterly business reviews (QBRs).
• Current CCIE (Written and Lab) certification or equivalent.
• Bachelor's degree or equivalent experience in Engineering or related field.

Preferred Qualifications

• Knowledge in Cisco Spaces, ThousandEyes, Cloud Security, Meraki, and Splunk.
• Experience employing AI/Generative AI tools to drive innovation, improve workflows, or solve complex problems, focusing on practical implementation and user impact.
• Experience delivering product demos, understanding software licensing models, and conducting competitor SWOT analyses.
• Additional certifications: CCDE, DevNet Associate, TOGAF, AWS Solution Architect, Azure Solution Architect Expert, Google Professional Cloud Architect.

#WeAreCisco

We are Cisco, where every individual brings unique skills and perspectives to pursue our purpose of powering an inclusive future for all. We celebrate our employees’ diverse backgrounds and focus on unlocking potential. Our culture supports hybrid work, learning, and development at every stage, and fosters community through employee resource organizations and volunteer opportunities. Our mission is to reimagine applications, secure enterprises, transform infrastructure, and meet sustainability goals, all while building a more inclusive future. Take your next step with us and be yourself!