Customer Success and Sales Lead

Island Ventures; Rogers (AR); On-site; USD 70,000 - 90,000; Full time

Job summary

Unknown Golf, part of Island Ventures, seeks a Customer Success and Sales Lead to grow and support its user base. This role emphasizes building relationships, leading a support team, and driving revenue via account management. Ideal candidates possess strong communication skills and a customer-centric mindset, ideally with a background in SaaS or sports tech.

Benefits

Flexibility and autonomy

Competitive compensation and performance-based incentives

Collaborative team environment

Opportunity to shape the brand's future

Qualifications

• 3+ years of experience in customer support, account management, or sales (ideally in SaaS or sports tech).
• Experience leading a customer service team.
• Ability to analyze information and evaluate solutions.

Responsibilities

• Lead and manage the Customer Service team for timely support.
• Build strong relationships with key clubs and leagues.
• Conduct product demos, trials, and follow-ups to close new business.

Skills

Communication

Problem Solving

Critical Thinking

Interpersonal Skills

Customer-first mindset

Job description

Are you interested in joining one of our teams? Below you can apply for open positions across our portfolio of companies, or submit your resume to the Island Ventures Talent Pool if you don’t see the job you’re looking for today.

Position:Customer Success and Sales Lead

Location: Rogers, AR

Job Id:188

# of Openings:0

Unknown Golf is a fast-growing golf technology company focused on elevating the player, club, and league experience through innovative tools and community-driven solutions. We're passionate about the game and even more passionate about making it better for everyone involved.

Role Overview

We’re looking for a proactive, people-focused Customer Success & Sales Lead to help us grow and support our user base. This role is perfect for someone who thrives on building relationships, leading a high-performing support team, and driving revenue through account expansion and new sales. You'll also need to bring critical thinking, clear communication, and problem-solving skills to bear—especially in high-pressure moments or when evaluating complex customer needs.

Key Responsibilities

Customer Success & Support

• Lead, coach, and manage the Customer Service team to ensure high-quality, timely support across all channels (chat, email, phone)
• Establish and refine support workflows, processes, and performance metrics
• Serve as an escalation point for complex customer issues, helping to resolve challenges and drive satisfaction

Account Management

• Build strong relationships with key clubs, leagues, and community organizers
• Onboard new accounts and guide them through successful adoption and usage of the Unknown Golf platform
• Proactively manage renewals and identify upsell opportunities based on customer goals and engagement
• Collaborate with marketing and leadership to identify and qualify new sales opportunities
• Conduct product demos, trials, and follow-ups to close new business
• Track pipeline activity and contribute to revenue forecasts

What We're Looking For

• 3+ years of experience in customer support, account management, or sales (ideally in SaaS or sports tech)
• Previous experience leading a customer service team or managing direct reports
• Strong communication and interpersonal skills, including the ability to present options and recommendations clearly over screen share or phone
• Proven ability to think critically and solve problems under pressure, particularly in customer-facing scenarios
• Comfortable analyzing information and evaluating solutions to make sound, actionable recommendations
• A customer-first mindset with the ability to balance support and sales objectives
• Self-starter mentality with comfort operating in a fast-paced, evolving environment
• Bonus: Golf knowledge or experience working with golf clubs/leagues is a big plus

What We Offer

• A collaborative, supportive team passionate about making an impact
• Flexibility and autonomy in how you work
• Opportunity to help shape the future of a growing brand in the golf space
• Competitive compensation and performance-based incentives