Customer Success and Sales Lead

Islandventuresinc; Rogers (AR); On-site; USD 56,000 - 103,000; Full time

Job summary

A leading golf technology company seeks a proactive Customer Success & Sales Lead to enhance user relationships and drive revenue. The role focuses on leading a support team, resolving customer issues, and identifying sales opportunities, ideal for someone with a customer-first mentality.

Benefits

Flexible and autonomous work

Competitive compensation

Performance-based incentives

Qualifications

• 3+ years in customer support, account management, or sales.
• Experience leading a customer service team.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and manage the Customer Service team.
• Build strong relationships with key clubs and leagues.
• Collaborate with marketing to identify sales opportunities.

Skills

Critical thinking

Communication

Problem-solving

Customer-first mindset

Job description

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Unknown Golf is a fast-growing golf technology company focused on elevating the player, club, and league experience through innovative tools and community-driven solutions. We're passionate about the game and even more passionate about making it better for everyone involved.

Role Overview

We’re looking for a proactive, people-focused Customer Success & Sales Lead to help us grow and support our user base. This role is perfect for someone who thrives on building relationships, leading a high-performing support team, and driving revenue through account expansion and new sales. You'll also need to bring critical thinking, clear communication, and problem-solving skills to bear—especially in high-pressure moments or when evaluating complex customer needs.

Key Responsibilities

Customer Success & Support

• Lead, coach, and manage the Customer Service team to ensure high-quality, timely support across all channels (chat, email, phone)
• Establish and refine support workflows, processes, and performance metrics
• Serve as an escalation point for complex customer issues, helping to resolve challenges and drive satisfaction
  
  
  

Account Management

• Build strong relationships with key clubs, leagues, and community organizers
• Onboard new accounts and guide them through successful adoption and usage of the Unknown Golf platform
• Proactively manage renewals and identify upsell opportunities based on customer goals and engagement
  
  
  

Sales & Revenue Growth

• Collaborate with marketing and leadership to identify and qualify new sales opportunities
• Conduct product demos, trials, and follow-ups to close new business
• Track pipeline activity and contribute to revenue forecasts
  
  
  

What We're Looking For

• 3+ years of experience in customer support, account management, or sales (ideally in SaaS or sports tech)
• Previous experience leading a customer service team or managing direct reports
• Strong communication and interpersonal skills, including the ability to present options and recommendations clearly over screen share or phone
• Proven ability to think critically and solve problems under pressure, particularly in customer-facing scenarios
• Comfortable analyzing information and evaluating solutions to make sound, actionable recommendations
• A customer-first mindset with the ability to balance support and sales objectives
• Self-starter mentality with comfort operating in a fast-paced, evolving environment
• Bonus: Golf knowledge or experience working with golf clubs/leagues is a big plus
  
  
  

What We Offer

• A collaborative, supportive team passionate about making an impact
• Flexibility and autonomy in how you work
• Opportunity to help shape the future of a growing brand in the golf space
• Competitive compensation and performance-based incentives

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Executive Offices

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