Customer Success and Growth Specialist

Creative Network Innovations; Melbourne (FL); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

PTO

Health insurance

Life insurance

Dental

Vision

401K match

Job summary

Creative Network Innovations seeks a Customer Success & Growth Specialist to strengthen client relationships, drive retention, and uncover growth opportunities within existing accounts. You will support marketing initiatives and help clients maximize value from technology investments.

The role blends relationship management, business development, and marketing, with flexibility to work in-office or while visiting clients. We value the right fit and strong communication with executives.

Qualifications

• Excellent communication and relationship-building skills.
• Highly organized with strong follow-through.
• Comfortable speaking with business owners and executives.
• Strong writing and marketing communication skills.
• Experience with CRM platforms preferred.
• Experience in managed IT or B2B services is a plus, but not required

Responsibilities

• Own ongoing relationships with assigned clients.
• Conduct Quarterly Business Reviews (QBRs).
• Coordinate with internal teams to resolve issues.
• Drive customer retention and satisfaction.
• Request referrals and online reviews from happy clients.
• Identify opportunities for additional services including Managed IT, Cybersecurity, Compliance, Cloud, and Projects.
• Work alongside the sales team to expand existing accounts.
• Track customer health and engagement.
• Maintain accurate CRM records.
• Coordinate customer success stories and case studies.
• Assist with email campaigns and newsletters.
• Help organize client events and webinars.
• Keep website and marketing materials current.
• Support branding and promotional initiatives

Skills

Excellent communication

Relationship-building

Organized

Executive communication

CRM experience

Tools

CRM platforms

Job description

CNI helps businesses eliminate technology headaches through Managed IT, Cybersecurity, and Governance & Compliance solutions. We’re looking for someone who loves building relationships, creating exceptional client experiences, and helping our customers get the most value from their technology investment.

Position Summary

The Customer Success & Growth Specialist is responsible for strengthening client relationships, increasing customer satisfaction, identifying growth opportunities within existing accounts, and supporting CNI’s marketing initiatives.

This role is equal parts relationship management, business development, and marketing.

We care more about finding the right person than having a long resume for this role.

Primary Responsibilities

Customer Success

Own ongoing relationships with assigned clients

Conduct Quarterly Business Reviews (QBRs)

Coordinate with internal teams to resolve issues

Drive customer retention and satisfaction

Request referrals and online reviews from happy clients

Account Growth

Identify opportunities for additional services including Managed IT, Cybersecurity, Compliance, Cloud, and Projects

Work alongside the sales team to expand existing accounts

Track customer health and engagement

Maintain accurate CRM records

Marketing

Coordinate customer success stories and case studies

Assist with email campaigns and newsletters

Help organize client events and webinars

Keep website and marketing materials current

Support branding and promotional initiatives

Qualifications

Excellent communication and relationship-building skills

Highly organized with strong follow-through

Comfortable speaking with business owners and executives

Strong writing and marketing communication skills

Experience with CRM platforms preferred

Experience in managed IT or B2B services is a plus, but not required

Success Looks Like

100% of clients receive quarterly business reviews

High client satisfaction and retention

Increased revenue from existing customers

Marketing content published consistently

Strong communication between clients and CNI

Collaboration with Account Executives to drive creativity in marketing campaigns

Why Join CNI?

You’ll play a key role in helping businesses succeed while working with a growing team that values relationships, professionalism, and delivering an exceptional customer experience.

Great benefits including PTO, health, life, dental, vision and 401K match.

The position is in the office or out visiting our clients.