Customer Success Analyst: Post-Go-Live & Adoption

Takt; Reston (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

Takt is seeking a Customer Success Analyst to support post-go-live adoption and ensure ongoing value realization for our warehouse and logistics customers. You will work with Customer Success Managers to monitor health, drive engagement, and help customers realize the platform’s benefits.

Location is Reston, VA with up to 20-30% travel. Ideal candidates have 0-3 years in customer-facing roles, strong communication skills, and a data-driven mindset to improve adoption and retention.

Qualifications

• BA/BS degree or equivalent experience.
• 0-3 years in Customer Success, Account Management, Operations, Consulting, Project Coordination, or related roles.
• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Analytical mindset with ability to interpret data and identify trends.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Comfort working with both customer-facing and internal stakeholders.
• Eagerness to learn customer success methodologies and SaaS best practices.

Responsibilities

• Support post-go-live customer relationships and assist CSMs.
• Serve as day-to-day point of contact for customer questions and follow-ups.
• Help maintain relationships with operational and technical stakeholders.
• Assist in ensuring a high-quality customer experience throughout lifecycle.
• Assist with adoption initiatives and enablement activities.
• Monitor platform usage and metrics to identify trends and opportunities.
• Track customer goals and milestones to measure success.
• Coordinate with cross-functional teams on escalations and actions.

Skills

Organizational skills

Time management

Communication skills

Analytical mindset

Multitasking

Stakeholder management

SaaS knowledge

Education

BA/BS degree or equivalent experience

Tools

HubSpot

Zendesk

Gainsight

Salesforce

Job description

Takt is seeking a Customer Success Analyst to support post-go-live adoption and ensure ongoing value realization for our warehouse and logistics customers. You will work with Customer Success Managers to monitor health, drive engagement, and help customers realize the platform’s benefits.

Location is Reston, VA with up to 20-30% travel. Ideal candidates have 0-3 years in customer-facing roles, strong communication skills, and a data-driven mindset to improve adoption and retention.