Customer Success Analyst

Guarantors Technology Service Inc; United States; Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

Health savings account

Flexible spending accounts

401(k)

Generous PTO and paid holidays

In-office lunch perk

Flexible working hours

Paid parental leave

Disability insurance

Job summary

Guarantors Technology Service Inc. is seeking a Customer Success Analyst to lead customer interactions, manage deal pipelines, and gather insights to enhance the user experience.

This role emphasizes empathy, clarity, and efficiency while supporting renters, landlords, and brokers. Responsibilities include proactive follow-up with customers, multi-channel communication, and data collection to fuel continuous improvement of our services.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Roll-up-your-sleeves mentality with excitement to research and learn what you don’t know.
• Empathy, integrity, and a sense of humor!
• Highly organized and detail-oriented
• Customer-centric mindset
• Possess a team-oriented attitude
• Strong math and analytical skills
• Must be able to multitask and be highly adaptable to change
• Ability to work during business hours (8 hour workday between 8 a.m. - 7 p.m. Eastern Standard Time) and work one weekend day per week with one day off during the week (5-day work week)
• Excellent written and verbal communication skills in English

Responsibilities

• Manage a pipeline of deals and proactively follow up with customers to move deals forward and drive revenue.
• Communicate with customers via phone and email in various situations.
• Gather data on customer communications and engagement to improve the user experience.

Skills

Empathy

Analytical skills

Communication

Multitasking

Teamwork

Adaptability

Time management

English fluency

Customer-centric mindset

Education

Bachelor’s degree in a related field or equivalent experience

Tools

Spreadsheets

Slack

Zoom

Job description

In the Customer Success Analyst role, you’ll be at the front line of communication with renters, landlords, or brokers, providing vital support to ensure a seamless experience. Whether guiding renters through the application process or helping property managers understand our offerings, you’ll play an essential role in delivering exceptional service. This position requires a strong focus on empathy, clarity, and efficiency, as you’ll address inquiries, resolve issues, and build trust with our customers every step of the way.

What You’ll Do

• Manage a pipeline of deals and proactively follow up with customers in order to move deals forward and drive revenue
• Communicate with customers via phone and email in a wide range of situations that each require a unique approach
• Gather data on customer communications and engagement to fuel our never-ending quest to improve the user experience

What You Bring

• _ Bachelor’s degree in a related field or equivalent experience _
• _ A roll-up-your-sleeves mentality with excitement to research and learn what you don’t know _
• _ Empathy, integrity, and a sense of humor! _
• Highly organized and detail-oriented
• Customer-centric mindset
• Possess a team-oriented attitude
• Strong math and analytical skills
• Must be able to multitask and be highly adaptable to change
• Ability to work during business hours (8 hour workday between 8 a.m. - 7 p.m. Eastern Standard Time) and work one weekend day per week with one day off during the week (5-day work week)
• Excellent written and verbal communication skills in English

Nice To Have

(Include any skills that would be bonuses to the position, but are not required)

• Fluency in an additional language
• _ Prior experience with _ spreadsheets, data, and technology
• Experience with communication tools such as Slack and Zoom
• Experience working in a remote environment

Benefits

• Opportunities to make an impact within a fast growing company
• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Flexible spending accounts (healthcare, dependent care, commuter)
• 401(k)
• Generous PTO and paid holidays
• In-office lunch perk
• Flexible working hours
• Paid parental leave
• Company sponsored short and long term disability

Base Salary

The base salary range is between $50,000 - $60,000 annually.

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.