Customer Success Agent - Food Distribution

Performance Food Group (New); Portland (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group, through its Vistar division, is seeking a customer service professional in the Portland, Oregon area. This role will focus on entry of customer orders and inquiries, ensuring a satisfying experience for customers and coordinating with vendors to resolve issues.

The role emphasizes accuracy, timely responses, and professional communication with customers, vendors, and team members in a fast-paced food distribution environment, with comprehensive benefits and opportunities

Qualifications

• High School Diploma/GED or Equivalent.
• 6 - 12 months customer service, call center and / or related area.
• Preferred qualifications: High School Diploma/GED or Equivalent Experience.
• 1 - 2 years customer service, call center and / or related area within foodservice industry.

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Job description

Performance Food Group, through its Vistar division, is seeking a customer service professional in the Portland, Oregon area. This role will focus on entry of customer orders and inquiries, ensuring a satisfying experience for customers and coordinating with vendors to resolve issues.

The role emphasizes accuracy, timely responses, and professional communication with customers, vendors, and team members in a fast-paced food distribution environment, with comprehensive benefits and opportunities