Client Services Specialist

Beauty Brands; Lee's Summit (MO); On-site; USD 16,531 - 22,041; Full time

Job summary

Beauty Brands in Lee's Summit, MO is seeking a Client Service Specialist who loves beauty products and works well in a team to deliver an engaging, customer-first experience.

You will greet customers, assist with store operations, merchandising, and education programs, while ensuring a clean, welcoming environment and meeting attendance and performance expectations.

Qualifications

• Strong customer service, interpersonal and communication skills are required.
• Demonstrated record of punctuality, attendance, teamwork and ability to follow company policies.
• Able to follow store procedures and contribute to a positive customer experience.

Responsibilities

• Create a GLAMOUR Experience for every customer.
• Welcome customers and provide Beauty Brands greeting.
• Promote Take Ten program with every customer.
• Resolve customer concerns to satisfaction of customer and Beauty Brands.
• Perform store operations with accuracy and assist in marketing and merchandising.

Skills

Customer service

Communication

Teamwork

Punctuality

Job description

Job DetailsJob Location: 102 - Lee's Summit, MO 64086Position Type: Full-Time/Part-TimeJob Shift: DayJob Category: RetailBeauty Brands is hiring a Client Service Specialist who is passionate about helping others, loves beauty products, and works well in a team environment. Our associates provide excellent customer service and help drive engagement that supports our store sales.

Duties and Responsibilities

• Create a GLAMOUR Experience for every customer.
• Welcome all customers entering the store with the appropriate Beauty Brands greeting.
• Promote the Take Ten program with every customer.
• Ensure resolution of customer concerns to the satisfaction of the customer and Beauty Brands.
• Follow company policies.
• Meet attendance, punctuality, and required work guidelines.
• Perform store operations procedures with accuracy.
• Complete all required projects (as assigned by management) on time and with accuracy.
• Support an accurate inventory process.
• Assist in the proper execution of marketing plans, promotional programs, and visual merchandising standards.
• Answer the phone with the Beauty Brands greeting by the third ring.
• Utilize the Just Ask program and Just Ask Daily Form to support the GLAMOUR Experience, enhance suggestive selling, and increase add-on sales goals (set by manager) using “just one more” program.
• Attend a required number of Education classes (as directed by manager).
• Ensure that store safety and security measures are being followed.
• Attend scheduled store meetings.
• Follow the client experience guidelines, as it applies to the position.

About Beauty Brands:

As a family-owned business, we put our people first. Associates, stylists, estheticians, nail technicians, customers – everyone who walks through our doors is considered part of the family. We look out for our own, investing in our employees and providing the best deals and quality, trusted products for our customers.

Beauty Brands was founded 1995 by Bob Bernstein on the idea of providing a one-stop beauty destination, saving customers time and making them feel fantastic. Today Beauty Brands has become a true home for beauty. A place where the beauty within is celebrated. A place that houses all things, hair, makeup, skin, nails, plus knowledgeable associates to guide you along your beauty journey. We’re more than a salon, spa & beauty store. We are a family, and we treat everyone who walks through our doors as such. Just like a home, we want our associates and customers to feel special, comfortable, valued, welcomed, and understood every time they are in our locations. We are your home for beauty.

QualificationsPrerequisites

• Strong customer service, communication, and interpersonal skills.
• Demonstrated record of punctuality, attendance, teamwork, and ability to follow company policies.

Physical Job Requirements

• Assisting in inventory - requires bending, stretching to reach shelves, and lifting merchandise.
• Product receiving and preparation - opening and lifting boxes; carrying products.
• Merchandising product - requires bending, stretching to reach shelves, and lifting products and fixture shelves.
• Daily cleaning - wiping down shelves, windows and counters; sweeping, vacuuming, mopping, changing light bulbs, standing on a ladder.