Customer Success Advocate for Seamless Service

One Way Franchise Service Center LLC; Livonia (MI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Comprehensive health, dental, and vision insurance

Paid time off

Friendly and supportive team environment

Job summary

A customer-focused service provider in Livonia is seeking a passionate Customer Success Advisor. This role demands excellent communication skills and a detail-oriented mindset to ensure customer inquiries are handled efficiently. The ideal candidate will contribute to enhancing the customer experience while collaborating with a supportive team. Competitive benefits, including health insurance and paid time off, are offered.

Qualifications

• Previous experience in customer service or support role preferred.
• Strong problem-solving abilities and a detail-oriented mindset.
• Ability to multitask and manage time effectively.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Identify and resolve service issues.
• Collaborate with team members to improve customer experience.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Time management

Positive attitude

Education

High school diploma or equivalent

Tools

CRM systems

Basic computer skills

Job description

A customer-focused service provider in Livonia is seeking a passionate Customer Success Advisor. This role demands excellent communication skills and a detail-oriented mindset to ensure customer inquiries are handled efficiently. The ideal candidate will contribute to enhancing the customer experience while collaborating with a supportive team. Competitive benefits, including health insurance and paid time off, are offered.