Customer Success Advocate | Flexible Schedule & Growth

FASTSIGNS®; Knoxville (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation and holidays

Performance bonus

Ongoing training opportunities

Opportunity for advancement

Employee discounts

Flexible schedule

Job summary

FASTSIGNS #50401 in Knoxville, TN is hiring a Customer Service Representative to join our team. You will be the first contact for current and prospective customers and help manage their orders from start to finish.

You will learn to prepare estimates, process work orders, and ensure on-time delivery, while participating in daily team meetings and supporting marketing plans. The role requires strong listening, organization, and relationship-building with clients.

Qualifications

• Retail or counter sales experience preferred.
• High school diploma or equivalent.
• Outgoing, responsive, eager to learn, and has the ability to build relationships.
• Great listening and organizational skills.
• Ability to sit for long periods (4 hours or more).
• Ability to view a computer screen for long periods (4 hours or more).
• Ability to work under pressure to output high volume, high-quality work.

Responsibilities

• Serve as the initial contact with current and prospective customers.
• Learn to prepare estimates, process work orders, and ensure timely delivery of orders.
• Stay engaged in daily team meetings and help execute business and marketing plans.
• Interact with customers via email, phone, in person, and on-site at their business.
• Build long-lasting relationships by turning prospects into long-term clients.

Skills

Listening skills

Organizational skills

Relationship building

Customer service

Education

High school diploma or equivalent

Job description

FASTSIGNS #50401 in Knoxville, TN is hiring a Customer Service Representative to join our team. You will be the first contact for current and prospective customers and help manage their orders from start to finish.

You will learn to prepare estimates, process work orders, and ensure on-time delivery, while participating in daily team meetings and supporting marketing plans. The role requires strong listening, organization, and relationship-building with clients.