Customer Success Advocate — Flexible Schedule & Growth

Jay Walker - State Farm Agent; Jackson (TN); On-site; USD 16,531 - 27,552; Full time

Benefits offered by this job

Hourly pay

Advancement opportunities

Paid time off

Career-building experience

Job summary

Jay Walker's Agency in Jackson, Tennessee seeks a team member focused on delivering exceptional customer experiences in the insurance field. You will handle inquiries, build relationships, and support everyday operations to help the agency grow.

This role emphasizes customer service, proactive problem-solving, and licensing progress for Property & Casualty, Life, and Health. Training and development are provided, with opportunities for advancement and a flexible, growth-oriented environment.

Qualifications

• Strong customer service mindset and ability to relate to clients.
• Clear, proactive communication and listening skills.
• Willingness to pursue Property & Casualty licensing ASAP and study for Life/Health.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance.
• Educate customers about options using a needs-based review process.
• Promote business growth through effective communication with agency team members.

Skills

Customer service

Communication

Relationship-building

Problem-solving

Licensing readiness

Job description

Jay Walker's Agency in Jackson, Tennessee seeks a team member focused on delivering exceptional customer experiences in the insurance field. You will handle inquiries, build relationships, and support everyday operations to help the agency grow.

This role emphasizes customer service, proactive problem-solving, and licensing progress for Property & Casualty, Life, and Health. Training and development are provided, with opportunities for advancement and a flexible, growth-oriented environment.