Customer Experience Specialist - Insurance & Growth

Jayjacksoninsurance; Lufkin (TX); Hybrid; USD 35,000 - 60,000; Full time

Benefits offered by this job

Hourly Plus Commission

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jay Jackson - State Farm Agent is seeking a Customer Service Representative to join a community-focused agency in Lufkin, TX. You will handle inquiries, update policies, and assist with claims, delivering friendly, accurate service daily.

We offer an hourly-plus-commission structure, a Simple IRA, health insurance, paid time off, and opportunities for advancement as you grow with the team.

Qualifications

• Clear communication and able to convey information effectively.
• Strong interpersonal abilities with customers and team members.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Customer service experience

Job description

Jay Jackson - State Farm Agent is seeking a Customer Service Representative to join a community-focused agency in Lufkin, TX. You will handle inquiries, update policies, and assist with claims, delivering friendly, accurate service daily.

We offer an hourly-plus-commission structure, a Simple IRA, health insurance, paid time off, and opportunities for advancement as you grow with the team.