Customer Success Advocate

Membrain Inc.; Georgia (VT); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Customer Success Advocate to enhance client relationships and drive customer growth. In this dynamic role, you will engage with customers, ensuring their success and satisfaction with an innovative sales technology platform. Your responsibilities include onboarding new clients, collaborating with internal teams, and producing valuable resources. This position offers a vibrant work-from-home environment, opportunities for professional growth, and a chance to be part of a forward-thinking team committed to delivering exceptional service. If you are passionate about customer success and eager to make a meaningful impact, this is the role for you!

Benefits

25 vacation days per year

100% healthcare premium coverage

401(k) Savings Plan

Remote workspace allowance

Paid parental leave

Professional growth budget

Commission & bonus

Dynamic market

International work environment

The 'Think Big' day

Qualifications

• 3+ years in account management or customer success roles.
• Fluent in English; French or Spanish is a plus.

Responsibilities

• Engage in proactive customer success efforts.
• Onboard new customers and build relationships.
• Collaborate with teams to improve products.

Skills

Account Management

Customer Success

Communication Skills

Empathy

B2B Sales Experience

Tech Savvy

Problem Solving

Education

Bachelor's Degree

Tools

CRM Software

Zoom

Slack

Job description

At Membrain, Customer Success is about focusing on our customers' long-term success by building trust-based relationships with key stakeholders and helping them realize their defined future outcomes with Membrain's help.

Our customers, who are based all over the world and who represent a wide range of industries, are looking to improve their sales results, scale their businesses, and overcome sales challenges.

As a Customer Success Advocate, your role is to play a significant role in providing our customers with all the conditions they need to be successful with Membrain.

1. Engage in proactive Customer Success efforts pertaining to implementation, training, adoption, retention, growth, renewal and satisfaction of Membrain.
2. Successfully onboard new customers.
3. Enable customer growth through proactive expansion strategies.
4. Establish relationships as a trusted and strategic advocate with your customers and their partners to help ensure the continued value of Membrain is realized.
5. Produce helpful enablement resources for our customers.
6. Collaborate with the Customer Solutions team to ensure swift and professional responses to our customers.
7. Collaborate with internal teams to continually improve our products and services.

The output of your work:

1. Onboard new customers.
2. Build meaningful relationships with key stakeholders for your customers and their partners.
3. Renew your customers' accounts.

About You

You are:

1. At ease in dialogues with CEOs and sales leaders.
2. Tech-savvy and very interested in technology and software.
3. Comfortable navigating complexity.
4. Always looking for personal growth and sharing our values.
5. Highly professional with a strong work ethic.
6. Fluent in English (verbal & written) - fluency in French or Spanish is a plus.
7. Resident of the State of Georgia, Michigan or Ohio in the United States.

You have:

1. 3+ years of experience in an account management or customer success role.
2. Experience working with B2B customers.
3. Excellent communication skills, including the ability to communicate in a clear, goal-oriented way that leaves no room for interpretation.
4. High empathy and a customer service attitude.
5. Preferably, experience in B2B sales.
6. An eagerness to always learn and become better than yesterday.
7. Worked with CRMs and know why some suck.

What it will look like

During the first 30 days, you will:

1. Learn the foundation of why Membrain exists and how we serve our customers.
2. Have a good grasp of how Membrain works as a product.
3. Become familiar with the tools and platforms we use.
4. Learn the product, market, competition, and customer challenges.
5. Have had initial contact with most of your customers.

After 90 days, you will:

1. Explain to others what Membrain does and how it works.
2. Have had contact with all team members.
3. Have closed at least one renewal or expansion project.

After a year, you will:

1. Know Membrain inside and out, tied to business benefits.
2. Become a role model for new hires and help the team grow.
3. Continually learn about all things needed to stay on top of your game.

Meet the Team

What we offer

1. Dynamic market: The sales technology space is exploding, and you will work in a fast-paced market with plenty of innovation!
2. Ambitious team: You’ll work hard with our teams to deliver our brand promise: increased sales effectiveness for clients.
3. Work from home: By working from home, you'll be freed from the daily commute and can spend more quality time with your loved ones and your hobbies.
4. International work environment: You will collaborate daily with colleagues in North America and Europe using Zoom, Slack, and other online tools.
5. Growth: You’ll be getting both external and on-the-job training from your colleagues, and your career will grow along with the company.
6. Commission & bonus: You will earn additional income based on sold services and contract renewals, supporting our customers further in their journey.
7. 25 vacation days per year - with 20 being mandatory: We believe in taking time off to come back rejuvenated, motivated, and with great ideas, which is why we want all our team members to take time off to wind down.
8. Health benefit: Healthcare systems work very differently in different parts of the world and in the US, we offer to cover 100% of your premium for medical, dental and vision benefits so taking care of your health isn't a source of worry.
9. Access to a 401(k) Savings Plan: We each make personal decisions when it comes to how we choose to save. Therefore, we offer access to a 401(k) savings plan if you choose to put some money aside for your older days.
10. Paid parental leave: What is more important than our children? We will ensure that you spend quality time with your newborn, compensated and stress-free.
11. Professional growth budget: We want to invest in activities that enable you to expand and grow your professional skills because we believe learning and being on top of your game is an important contribution to keeping Membrain a leader in its field.
12. Remote workspace allowance: As it can be challenging to work all the time from home, we are offering a monthly allowance that you can expense for accessing a workspace outside your home.
13. The "Think Big" day: Once a quarter, we want you to take a day off from your regular duties to freely think about one specific challenge and create ideas on how it could best be solved for the benefit of our customers.

From north to south, east to west, Membrain has thousands of happy clients all over the world.

The Platform for B2B Companies Committed to Growth