HGLAI Customer Success / Account Management Advocate (US)

High Growth Labs; Tampa (FL); Remote; USD 60,000 - 80,000; Part time

Job summary

Join a dynamic startup on a mission to revolutionize content creation through AI innovation. As a Customer Success Advocate, you'll play a crucial role in managing client relationships and overseeing project delivery. Your ability to communicate effectively and manage complex projects will be key to ensuring client satisfaction and operational excellence. This role offers a flexible remote work environment, competitive salary, and opportunities for professional growth. Be part of a team that is transforming how businesses harness the power of AI and content creation!

Benefits

Competitive salary & equity

Remote, flexible work environment

Opportunities for professional growth

Cutting-edge technology and impactful work

Qualifications

• Experience in operations or project management, preferably in a startup.
• Strong proficiency with spreadsheets and operational tools.

Responsibilities

• Manage client relationships and ensure timely delivery of services.
• Oversee projects, track progress, and ensure team alignment.
• Implement operational processes for growth and efficiency.

Skills

Project Management

Communication Skills

AI/ML Knowledge

Adaptability

Collaboration

Education

2+ years in operations or project management

Tools

Asana

Notion

Google Drive

Job description

About the job: HGLAI Customer Success / Account Management Advocate (US)

Job Title: Customer Success, Account Management

Job Type: Part Time (40-60 hours / month)

Job Location: Remote

About Us

Orcaru is on a mission to revolutionize content creation by blending human expertise with AI innovation. Our platform transforms firsthand inputs like webinars, interviews, and voice memos into polished long-form content and engaging social posts with minimal friction.

We empower businesses to scale authentic content creation through AI-driven personalization, deep contextual training, and streamlined workflows. As a fast-growing, dynamic team, we're building cutting-edge AI solutions that help brands stay top of mind, drive engagement, and foster meaningful connections effortlessly.

Role Overview

We are seeking a highly organized and detail-oriented Customer Success / Account Manager to join our startup team. You will manage projects, work with clients during pre-sales and post-sales, gather customer feedback, handle feature requests, and oversee content delivery for specific clients. Strong communication skills, multitasking ability, and a deep understanding of project management are essential.

Key Responsibilities

1. Account Management: Regularly communicate with prospective and active clients to ensure needs are met and products/services are delivered on time. Maintain an up-to-date sales pipeline.
2. Project Management: Oversee cross-functional projects, coordinate timelines, resources, and deliverables. Track progress, identify bottlenecks, and ensure team alignment. Provide QA for new features and report bugs to the development team.
3. Process Development & Optimization: Implement and refine operational processes to support rapid growth and product development. Identify inefficiencies and drive continuous improvement initiatives.

Qualifications

• Education & Experience: 2+ years in operations, project management, or related roles, preferably in a startup or tech environment.
• Technical & AI Knowledge: Basic understanding of AI / ML concepts. Highly proficient with spreadsheets and operational tools (Asana, Notion, Google Drive, etc.).
• Project Management Skills: Ability to manage complex projects with multiple stakeholders. Familiarity with Agile, Scrum, or Kanban is a plus.
• Communication & Leadership: Excellent written and verbal communication skills. Proven ability to lead and influence teams without direct authority.
• Adaptability & Collaboration: Thrive in a fast-paced, evolving environment. Work well cross-functionally and foster strong relationships across the organization.

What We Offer

• Competitive salary & equity
• Remote, flexible work environment
• Opportunities for professional growth
• Cutting-edge technology and impactful work

How to Apply

If you're excited about running operations at an AI startup and meet the qualifications listed above, please fill out the application here or send your resume and a brief cover letter explaining why you're a great fit to [emailprotected]. Join OrcaruAI and be part of a team transforming how the world harnesses AI. We look forward to meeting you!