Customer Success Advocate

Freddie Mac; Draper (UT); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in E-commerce and Vision Care is seeking a Customer Service Representative in Draper, Utah. This role involves handling inbound sales and service calls, providing thoughtful advice to customers, and ensuring exceptional service in a virtual environment. With a pay of $15/hour and bonus potential, this position offers career advancement and a flexible remote work option.

Benefits

Comprehensive benefits including medical, dental, and vision coverage

Monthly performance bonuses for qualifying employees

Flexible remote work option

Qualifications

• 2-3 years of minimum customer service experience.
• Reliable internet connection with specific speed requirements.
• Private, dedicated workspace free from interruptions.

Responsibilities

• Handle inbound sales and service calls, enhancing customer experiences.
• Identify and resolve customer issues swiftly.
• Deliver exceptional customer service in a fast-paced setting.

Skills

Customer Service

Sales Experience

Computer Literacy

Typing Speed

Job description

Employer Industry: E-commerce and Vision Care

Why consider this job opportunity:
- Pay of $15/hour with bonus potential up to $6/hour
- Monthly performance bonuses for qualifying employees
- Opportunity for career advancement with dedicated support from leaders
- Comprehensive benefits including medical, dental, and vision coverage
- Inclusive and respectful work environment
- Flexible remote work option available from approved states (NC, TX, UT)

What to Expect (Job Responsibilities):
- Handle inbound sales and service calls, focusing on enhancing customer experiences
- Provide thoughtful advice to help customers maximize the value of their contact lens purchases
- Engage with managers and team members proactively to ensure success in a virtual work environment
- Deliver exceptional customer service in a fast-paced setting, maintaining calm and focus
- Identify and resolve customer issues swiftly to ensure positive experiences

What is Required (Qualifications):
- 2-3 years of minimum customer service experience
- Inbound sales experience is a plus
- Reliable internet connection with specific speed requirements
- Computer literacy skills with a typing speed of at least 40 words per minute
- A private, dedicated workspace free from interruptions

How to Stand Out (Preferred Qualifications):
- A goal-getter mentality with a passion for meeting metrics
- A fun, friendly personality that enjoys engaging with customers
- Positive, driven, and solution-oriented mindset

#Ecommerce #CustomerService #RemoteWork #VisionCare #CareerGrowth