Customer Success Advisor - must live in Florida

Informativ; Florida; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development and training

Job summary

Informativ LLC seeks a Client Success Advisor to deploy Informativ software to customers, leading onsite and remote trainings, and ensuring successful implementation and adoption across automotive and SaaS clients.

You will deliver classroom training, develop course content, coordinate materials, plan travel, and provide on-site support. The role requires residing in Florida and willingness to travel 100% to customer sites.

Qualifications

• 2+ years software training experience.
• Experience with executing customer-facing implementation or product delivery projects.
• Demonstrated experience managing multiple priorities and balancing competing priorities.
• Excellent interpersonal/communication and presentation skills.

Responsibilities

• Delivers classroom training onsite and remotely, assessing training needs and developing course content.
• Provides training on Informativ software products, tools, and setup at client sites.
• Gains expert operating knowledge of assigned products through customer visits and classes.
• Coordinates training materials, meets deadlines, and supports existing training materials.
• Plans travel and expenses according to guidelines and communicates improvement ideas.
• Provides on-site support to end users to ensure effective use of products.

Skills

Software training

Customer-facing

Presentation skills

Multitasking

Job description

Informativ LLC offers credit report and compliance solutions to the automotive and general consumer finance industries across the United States. The Company optimizes and automates the consumer finance qualification process through a fast, easy-to-use, and secure software platform made available to its extensive network of software affiliate partners. Informativ’s products and solutions place a heavy emphasis on compliance and identity verification to support the credit application and credit report process. Please visit www.informativ.com for additional information.

Position Description

The Client Success Advisor is responsible to deploy Informativ software effectively and efficiently to our customers, working as a key implementation team member, training all customers onsite and remotely.

Position Responsibilities & Essential functions

• Delivers classroom training both onsite and in the regional classroom, providing training needs assessment, course development and instruction for the installation and ongoing use of INFORMATIV products.
• Provides training on a range of INFORMATIV software products, tools, support and practical set-ups found at typical client sites.
• Gains expert operating knowledge of assigned products while researching activities through customer visits, interviews, reading relevant documents and attending classes.
• Coordinates training materials, meets project deadlines and quality requirements, delivers training packages and provides support for existing training materials.
• Develops training goals and course content standards and guidelines that will be used in training and makes recommendations to management on needed additions/changes to them.
• Training dealership accounting personnel and other personnel on the utilizing INFORMATIV DMS in a Retail Automotive Dealership
• Learning and delivering Training Processes to effectively execute the installation training
• Efficiently complete all required training, reporting, signoffs, and other administrative items prior to deadlines.
• Continuously upgrade training and product skillsets to stay current and expand your knowledge.
• Plan travel and expenses according to guidelines.
• Effectively communicate ideas for improvement.
• Participate in installations, support requests, and training execution to assure quality control in training.
• Provide technical subject matter expertise by engaging key stake holders to understand business requirements and identify product and product setup requirements.
• Guide and advise the customer in terms of best practice operational processes and system usage practices to achieve best ROI for the selected product set
• Establish the base software installation pack and configure the system to operate as expected.
• Perform system integration testing, escalating any issues to manager.
• Manage and execute data migration activities (if required) to ensure the existing customer data is imported, validated, and signed off by the customer prior to go-live.
• Verify with the client through UAT (user acceptance testing,) that the system is configured correctly
• Execute the cut-over to production on the agreed go-live date
• Provide on-site support to end users to guide, advise, train, and verify that users are able to undertake their roles using the products.
• Perform and complete any additional tasks as assigned.
• Must live in Florida
• Experience working in an automotive or SaaS industry.
• 100% Travel Required

Qualifications & Job Requirements

• 2+ years software training experience
• Experience with executing customer-facing implementation or product delivery projects
• Demonstrated experience managing multiple priorities and balancing competing priorities
• Excellent interpersonal/communication and presentation skills

Compensation and Benefits

• Competitive base salary with commission based on performance.
• Health, Dental, and Vision insurance.
• 401(k) with company match
• Paid time off and holidays
• Ongoing professional development and training

Informativ is proud to be an equal opportunity employer committed to building a "best in class" work environment. We offer a rich benefit package including paid time off, health insurance, and 401(k).