Director, Dealer Relations

Automotivemastermind Inc; Florida; Hybrid; USD 150,000 - 165,000; Full time

Job summary

automotiveMastermind, part of Mobility Global, is the automotive industry's trusted data and technology provider with HQ in New York City. The role targets the Florida market, managing dealer relationships and driving revenue retention in the territory.

You will launch plans, oversee product implementation, coach a team of 8–10 FTEs, and identify upsell opportunities while tracking KPIs and ensuring service levels.

Qualifications

• 8+ years in sales, marketing or customer service in a luxury automotive retail environment.
• Experience managing field teams.
• Strong communication and negotiation skills.
• Proven CRM expertise.
• Ability to develop meaningful relationships.

Responsibilities

• Own account and revenue retention across Florida territory.
• Launch planning and product implementation guidance.
• Identify upsell opportunities and revenue growth.
• Lead and develop a team of 8–10 FTEs.
• Manage client relationships and resolve escalations.
• Report KPI performance including retention and revenue.
• Collaborate with Business Development to reach goals.

Skills

CRM experience

Leadership

Customer relations

Sales strategy

Communication

Team management

Education

Bachelor's degree

Tools

CRM software

Job description

Who we are: Founded in 2012, automotiveMastermind, a part of Mobility Global, is the automotive industry's trusted data and technology provider. The company drives greater salesperson efficiency through its use of Actionable Intelligence and personalized experiences. Through a combination of behavioral predictive analytics, targeted marketing outreach, and expert consulting, automotiveMastermind empowers dealers and OEMs to seamlessly blend data and intelligence with personalized insights. automotiveMastermind is headquartered in New York City. For more information, visit www.automotivemastermind.com.

What you will do:

• Must reside in Florida with extensive experience of the Florida market - Responsible for account and revenue retention and all aspects of dealer relationship management (customer success) within the territory
• Responsible for launch planning, overseeing product implementation, providing direction and guidance to the Dealer Relations Managers/Specialists with the ongoing training and continuous improvement needs of the dealers in their area
• Identify and capitalize on revenue generation (upsell) opportunities
• Manage and report all identified KPIs including retention, revenue and operational metrics
• Lead, coach and develop a team of 8-10 FTE’s – number of team depends on region
• Primary contact for dealer management teams
• Manages the overall client relationship and handles issues that have been escalated
• Follows through to resolution, manages the overall service level agreements and conducts quarterly performance reviews to ensure that the product is adding ongoing value to the client organization
• Must have thorough understanding of the product functionality, related services & processes and to be able to communicate their value to the client
• Propose additional services as appropriate and ensure that product changes, new features and releases are communicated through Dealer Relations team
• Support company growth targets by generating new business referrals
• Partner with Business Development team to achieve long-term company goals
• Network with existing contacts and clients to generate leads for new business
• Lead presentations for potential clients and client industry groups
• Ensure employee engagement by cultivating his/her direct reports
• Deliver training to team members as part of the onboarding process and ongoing growth development
• Build and maintain regional OEM/Dealer group relationships

Who you are:

• Bachelor’s degree in Business Management, Marketing or a related field, or relevant work experience
• 8 or more years of professional experience working in sales, marketing or customer service in a luxury automotive retail environment
• Prior management experience leading and managing field teams
• Significant experience working with CRM tools
• Think fast, work fast, drive change
• Strong verbal and writing communication
• Strong influencing skills
• Ability to develop meaningful relationships
• Negotiate effectively, finding win-win solutions in a non-confrontational way
• Proactively solicit feedback
• Regularly assess individual performance and adapt your work to achieve better results
• Passionate, enthusiastic, can do attitude
• Vested interest in the company’s success

The anticipated base salary range for this position is $150K to $165K. Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.

Mobility delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.