Customer Success Advisor

VARITE INC; Chicago (IL); Remote; USD 83,000 - 90,000; Full time

Benefits offered by this job

Health Insurance (premiums covered)

Retirement Plans

Legal Service Plans

Job summary

VARITE is seeking a Customer Success Advisor for a 100% remote role. The CSA will drive customer adoption, measure value, and manage stakeholder engagement across a portfolio of Experience Cloud customers.

The role blends advisory work with ROI tracking and retention strategies. The ideal candidate has 6–8 years in customer success or related fields, strong communication, and familiarity with Gainsight and Adobe Experience Cloud.

Qualifications

• Bachelor's Degree required.
• 6-8 years of Customer Success, Account Management, or consulting experience.
• Experience with value realization, ROI, and success metrics.
• Ability to translate data into insights and facilitate workshops.
• Experience with customer success tools such as Gainsight.
• Strong communication and analytical skills.
• Understanding of change management.
• Familiarity with Adobe Experience Cloud or similar platforms.

Responsibilities

• Client Relationship Leadership: Build relationships with key stakeholders and monitor account sentiment, adoption, and health.
• Value Realization Execution: Translate goals into value realization programs with metrics and milestones.
• Lead Generation & Opportunity Identification: Surface early-stage upsell opportunities and coordinate with Sellers.
• Communication & Stakeholder Management: Communicate across business, technical, and executive audiences; maintain health summaries.

Skills

Communication skills

Analytical skills

Gainsight

Change management

Adobe Experience Cloud

Education

Bachelor's Degree

Tools

Gainsight

Job description

VARITE is looking for qualified Customer Success Advisor (Remote)

WHAT THE CLIENT DOES?

An American computer software company that offers a wide range of programs from web design tools, photo manipulation and vector creation, through video/audio editing, mobile app development, print layout and animation software.

WHAT WE DO?

Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.

Job Title: Customer Success Advisor

Location: 100% Remote

Contract Duration: 6 months (Possible Extension)

Pay Rate Range: $60.00/hr. to $65.00/hr. on W2

HERE’S WHAT YOU’LL DO

Overview:

• The Customer Success Advisor (CSA) plays a critical role in driving customer adoption, value realization, and long-term success across a portfolio of **** Experience Cloud customers.
• This role blends customer success advisory, value measurement, stakeholder engagement, and account stewardship, with a dedicated focus on accelerating customer maturity and identifying opportunities that support retention and expansion.
• The CSA performs client relationship management, value measurement execution, and stakeholder engagement within consulting engagements.
• The CSA supports client Value Realization initiatives and delivery teams utilizing customer success methodologies and value measurement techniques (e.g., success metrics definition, ROI tracking, adoption analysis) to maximize business outcomes and demonstrate measurable value throughout the engagement lifecycle.
• Successful candidates for this role have analyzed client success patterns, translated business objectives into value realization roadmaps, and championed client outcomes while balancing expectations, capabilities, and constraints of client and consulting environments.

Key Responsibilities:

Client Relationship Leadership:

• Conduct proactive customer outreach using the CSA digital engagement model and health based criteria.
• Understand customer business objectives, success criteria, and value realization opportunities.
• Build relationships with key operational stakeholders and monitor account sentiment, adoption, and health.
• Respond promptly to reactive customer inquiries and coordinate resources as needed.

Value Realization Execution:

• Translate client goals into Value Realization Programs with metrics and milestones.
• Lead internal and customer-facing Value Runbook Diagnostics (VRA Motion).
• Monitor adoption trends, ROI indicators, success KPIs, and measurable value.
• Develop Use Cases to customer needs.
• Identify attrition risks, opportunities, and value gaps early.

Lead Generation & Opportunity Identification:

• Surface early-stage solution upsells opportunities.
• Provide recommendations and handoffs to Sellers, and the broader **** Ecosystem as identified (i.e. Ultimate Success conversation, etc.)
• Deploy digital programs such as thought leadership, events, and training.
• Coordinate with AD and schedule customer SRB. Contribute insights to Strategic Business Reviews (AD Led); share adoption scores and next best action updates

Communication & Stakeholder Management:

• Communicate effectively across business, technical, and executive audiences.
• Engage sponsors and stakeholders to reinforce adoption strategies.
• Provide structured meeting documentation and value updates.
• Maintain Account & Solution Health summaries and planning in systems.

Problem Solving & Customer Advocacy:

• Troubleshoot adoption and measurement challenges.
• Monitor and escape technical issues when needed.
• Activate CERT for major escalations.
• Intervene early to prevent attrition risk and develop save plans.

Qualifications

Required:

• Bachelor's Degree.
• 6-8 years of Customer Success, Account Management, or consulting experience.
• Experience with value realization, ROI, and success metrics.
• Ability to translate data into insights and facilitate workshops.
• Experience with customer success tools such as Gainsight.
• Strong communication and analytical skills.
• Understanding of change management.
• Familiarity with Adobe Experience Cloud or similar platforms.

BENEFITS

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plans: Participation in a company-sponsored retirement savings plan.
• Legal Service Plans: Offering access to attorneys for legal advice and representation.

VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.