Operations Supervisor

CEVA Logistics; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive PTO

401(k)

Health insurance

Employee discounts platform

Job summary

CEVA Logistics in Dallas, TX is seeking a logistics supervisor to oversee transportation and customs processes and to provide customer service for shipment and documentation of imports/exports in compliance with regulations. You will supervise staff, monitor performance, and coordinate with operations to meet client standards.

The role requires a four-year related experience, supervisory experience, and strong ITAR/export compliance knowledge.

Qualifications

• High School Diploma or GED; four years related experience.
• One year supervisory experience mandatory; Bachelor’s degree preferred or equivalent experience.
• ITAR, Import Brokerage, Export Compliance, Hazmat Regulations knowledge; professional certifications may be required.

Responsibilities

• Develop and provide excellent customer service to internal and external customers.
• Provide supervision and control for all departmental activities; assist in training staff and customers; conduct staff meetings.
• Oversee documentation accuracy; review invoices, bills of lading, and shipping statements for regulatory compliance.
• Compute duties, tariffs and weight/volume for imports/exports; liaise with customs officials to obtain release and resolve delays.
• Establish and revise policies for customs clearance operations; ensure policies are followed.
• Identify concerns in clients’ import/export processes via audits and reviews.
• Coordinate with operations manager; maintain flexible hours and after-hours on-call rotation.
• Participate in department projects within the area of responsibility.

Skills

Leadership

Supervisory experience

Customer service

Attention to detail

Education

Bachelor’s degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related

Tools

Microsoft Office

Job description

Are you known for your leadership skills? Are you passionate about coordinating logistics activities? If so, we have an opportunity that would allow you to oversee transportation and customs processes, providing customer service for shipment, receipt and documentation of imported/exported products in accordance with federal and foreign regulations.

What are you going to do?

• Develop and provide excellent customer service to internal and external customers at all times.
• Provide responsible supervision and control for all departmental activities. Assist in the retention and training efforts of staff and of customers. Conduct meetings with staff to assess group’s overall status, discuss ideas for improvement and inform staff of new developments. Address all employee performance problems promptly and directly in accordance with personnel policies.
• Oversee performance statistics. Review and monitor shipment documentation for accuracy. Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
• Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations. Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
• Establish, monitor, and revise policies, procedures and service standard for customs clearance operations as dictated and allowed by applicable regulations. Ensure all policies and procedures are consistently administered.
• Identify areas of concern in clients’ import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews.
• Communicate with operations manager regarding progress and problems or issues. Maintain flexible work schedule include outside normal business hours and after hours on call rotation.
• Effectively participate in and/or supervise department projects related to assigned area of responsibility.

What are we looking for?

• Education and Experience: High School Diploma or GED, Minimum four years related experience. Minimum one year supervisory experience; Bachelor’s Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education. Three years of industry experience preferred.
• Credentials: Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping; Some professional certifications may be required.
• Skills: Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Characteristics: Ability to allocate work assignments; Proven experience in problem analysis, presentation of alternatives and implementing solutions; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals.

What do we have to offer?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey.

We offer a benefits package with a focus on your wellbeing.

• competitive Paid Time Off
• 401(k)
• health insurance
• employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

About Tomorrow

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.