Supply Chain Specialist

CEVA Logistics; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Health insurance

Discounts on gym memberships and other

Pet insurance

Job summary

CEVA Logistics seeks a leadership-driven individual to manage customer relationships, oversee service delivery, and guide staff in a dynamic supply chain environment. You will collaborate with trainers, prioritize work, and ensure compliance with policies while addressing escalated service needs.

You will analyze complex operational data, prepare quotes, and coordinate with customers, carriers, and internal teams to ensure timely, accurate shipments and service excellence.

Qualifications

• Requires at least a High School diploma or GED; Associates degree preferred.
• Five years of specialized logistics or related operations support experience.
• Proficient in MS Office, internet apps, and logistics software.
• Able to review, verify logistics data, and prepare complex quotes.
• Capable of tracking and tracing complex or sensitive shipments.
• Experience leading staff or teams and prioritizing work.

Responsibilities

• Develop relationships with internal or external customers and assist with account management.
• Train staff with supervisors and provide direction and feedback.
• Oversee service processing to reflect company policies and requirements.
• Identify services requiring expedited handling and assist accordingly.
• Run, analyze, and summarize complex operational reports for leadership.
• Prepare information required for quotes and address potential services.

Skills

MS Office

Internet

Web-based software

Databases & systems

Quotes preparation

Track & trace shipments

Education

High School diploma / GED

Associate degree

Tools

Logistics software

Job description

Are you known for exceptional expertise in supply chain operations? Are you passionate about leading and sharing your knowledge with others? If so, we have an opportunity that would allow you to provide a leadership role and contribute to delivering superior supply chain services.

WHAT ARE YOU GOING TO DO?

• Develop critical relationships with internal or external customers, assist with account management such as maintaining customer profiles, details and service needs. Address sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
• Work with supervisors and trainers to ensure staff are trained, provides assistance and feedback and completes appropriate forms or documents when required. Prioritize and assign work and provides work direction.
• Assist with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements.
• Identify and provide services or assist others that require specialized or expedited handing. Track orders and shipments and assist with tracing as needed; usually sensitive, domestic and may involve international operations.
• Run, analyze, and summarize more complex operational reports and details; present information to co-workers or supervisors are needed.
• Prepare information required for quotes or address potential services; provide more complex quotes.
• Communicate with internal and external customers, carriers and providers on a variety of issues, to include arranging service, invoice and billing, service delivery, problem resolution, and other operational needs; assist others on specialized to sensitive needs.
• Ensure compliance with company policies and procedures and operate in a safe and effective work environment; assist others with understanding operational items.

WHAT ARE WE LOOKING FOR?

• Education and Experience: High School graduate or GED; Associates Degree or equivalent combination of work experience, preferred. Five years of specialized logistics or related operations support experience.
• Skills: Intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications. Leverages databases and systems to review and verify logistics and transportation information. Capable of preparing complex quotes and service details. Ability to track and trace complex and sensitive shipments or product.
• Characteristics: Ability to serve as a lead to staff, which includes prioritizing and assigning work. Ability to identify and resolve potential operational delays. Ability to address and resolve expedited handling or service needs. Specialized knowledge of operational and support principles and practices in related supply chain environments.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.