Supply Chain Operations Specialist IV

American President Lines; Dallas (TX); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Health insurance

Pet insurance

Employee discounts platform

Job summary

CEVA Logistics in Dallas is seeking a logistics operations lead to mentor staff, manage customer accounts, and oversee service commitments in a fast-paced environment.

You will analyze complex operational reports, prepare quotes, coordinate with carriers, and ensure compliance with company policies while delivering high-quality supply chain services to clients across domestic and international operations. Strong leadership and communication skills are essential.

Qualifications

• Education: High School graduate or GED; Associates Degree or equivalent experience.
• Skills: Proficient in Microsoft Office, internet and job-specific software; able to prepare complex quotes and service details.
• Characteristics: Able to lead staff, prioritize work and resolve operational delays.

Responsibilities

• Develop relationships with internal/external customers; manage profiles and service needs; address escalated questions.
• Ensure staff training and provide direction; supervise work and assign tasks.
• Oversee processing of services to reflect company policies and requirements.
• Identify needs requiring specialized handling; track orders and shipments; assist with tracing.

Skills

Office tools

CRM systems

Quotes and pricing

Tracking shipments

Customer relations lead

Education

High School diploma or GED, plus Associates

Tools

Microsoft Office

CRM software

Job description

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CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

$22.54 -$28.17

YOUR ROLE

Are you known for exceptional expertise in supply chain operations? Are you passionate about leading and sharing your knowledge with others? If so, we have an opportunity that would allow you to provide a leadership role and contribute to delivering superior supply chain services.

WHAT ARE YOU GOING TO DO?

• Develop critical relationships with internal or external customers, assist with account management such as maintaining customer profiles, details and service needs. Address sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.


• Work with supervisors and trainers to ensure staff are trained, provides assistance and feedback and completes appropriate forms or documents when required. Prioritize and assign work and provides work direction.


• Assist with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements.


• Identify and provide services or assist others that require specialized or expedited handing. Track orders and shipments and assist with tracing as needed; usually sensitive, domestic and may involve international operations.


• Run, analyze, and summarize more complex operational reports and details; present information to co-workers or supervisors are needed.


• Prepare information required for quotes or address potential services; provide more complex quotes.


• Communicate with internal and external customers, carriers and providers on a variety of issues, to include arranging service, invoice and billing, service delivery, problem resolution, and other operational needs; assist others on specialized to sensitive needs.


• Ensure compliance with company policies and procedures and operate in a safe and effective work environment; assist others with understanding operational items.

WHAT ARE WE LOOKING FOR?

• Education and Experience: High School graduate or GED; Associates Degree or equivalent combination of work experience, preferred. Five years of specialized logistics or related operations support experience.


• Skills: Intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications. Leverages databases and systems to review and verify logistics and transportation information. Capable of preparing complex quotes and service details. Ability to track and trace complex and sensitive shipments or product.


• Characteristics: Ability to serve as a lead to staff, which includes prioritizing and assigning work. Ability to identify and resolve potential operational delays. Ability to address and resolve expedited handling or service needs. Specialized knowledge of operational and support principles and practices in related supply chain environments.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth