Customer Success Account Manager Workday Customers

ZKTeco Workforce Management; Tampa (FL); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Profit sharing

Health insurance options

PTO and company holidays

Bonus based on performance

Training & development

Company parties

Job summary

ZKTeco WFM is seeking a Customer Success Account Manager to nurture ongoing relationships with Workday customers after implementation. The role emphasizes customer engagement, quarterly business reviews, and delivering consistent support without a sales quota.

You will maintain regular touchpoints, monitor health and renewals, and coordinate with cross-functional teams to meet customer needs. This position is based in Tampa, FL and focuses on enterprise Workday customers in workforce management.

Qualifications

• 2–4 years of customer success, account management, or related experience.
• Strong communication and presentation skills.
• Excellent organization and follow-through.

Responsibilities

• Maintain regular customer touchpoints and conduct QBRs with customers.
• Monitor customer satisfaction, account health, support trends, escalations and renewals.
• Track commitments and support renewal preparation.
• Coordinate with Support, Implementation, Product, Finance, Operations, and Sales to address customer needs.
• Maintain accurate customer information and account updates in Zoho CRM.

Skills

Communication skills

Presentation skills

Organizational skills

CRM discipline

Time management

Tools

Zoho CRM

Job description

Benefits:

• Company parties
• Profit sharing
• Training & development
• Health insurance
• Paid time off
• Bonus based on performance
• Dental insurance

About ZKTeco WFM

ZKTeco WFM is The Workforce Data Collection Company.

We provide enterprise time clocks, cloud software, mobile and web solutions, and implementation and support services that help organizations collect trusted time and labor data.

As a Workday Certified Solution Partner, we support enterprise Workday customers with an integrated workforce data collection ecosystem built around our Ultima Series time clocks, TimeTrack application, CirrusDCS cloud middleware, and multiple employee punch options.

Our U.S. headquarters is in Tampa, Florida.

About the Role

We are looking for a Customer Success Account Manager to manage ongoing relationships with established Workday customers after implementation.

This is not a quota-carrying sales or cold-calling position. Your focus is keeping customers engaged, conducting Quarterly Business Reviews (QBRs), monitoring account health, following through on commitments, coordinating internally, and ensuring customers receive consistent support throughout their relationship with ZKTeco WFM.

Key Responsibilities

• Maintain regular customer touchpoints, prepare and conduct QBRs, and keep customers informed of relevant product updates and capabilities
• Monitor customer satisfaction, account health, support trends, escalations, and upcoming renewals
• Track customer commitments, ensure timely follow-up, and support renewal preparation
• Coordinate with Support, Implementation, Product, Finance, Operations, and Sales to address customer needs and communicate opportunities internally
• Maintain accurate customer information, activities, and account updates in Zoho CRM

What We're Looking For

• 2–4 years of customer success, account management, client relations, or B2B customer-facing experience
• Strong communication and presentation skills
• Excellent organization and follow-through
• Comfortable conducting customer meetings and QBRs
• Ability to manage multiple customer accounts and priorities
• Strong attention to detail and CRM discipline
• Technology/SaaS experience preferred
• HCM, WFM, Time & Attendance, Payroll, or Workday experience is a plus, but not required

Compensation & Benefits

• $55,000 base salary
• Company Profit sharing and Performance bonus up to 20%
• Health insurance options
• PTO and company holidays
• Professional growth opportunities

The performance bonus is based primarily on execution, including QBR completion, customer touchpoints, follow-up, CRM accuracy, account health, renewal readiness, and customer satisfaction—not an individual sales quota.

Join ZKTeco WFM

This is an opportunity to build your career working with enterprise Workday customers at the intersection of workforce technology, cloud software, and enterprise time and labor data collection.

The Workforce Data Collection Company.

Purpose-Built. Integrated. Scalable.

Every Punch Matters.