Customer Success Account Manager

GT Sales & Manufacturing, Inc.; Springfield, Northern (MO, KY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical/Vision/Dental Insurance

Disability Insurance

Voluntary term life

401-K plus match

Paid sick days and vacation days

Paid holidays

Job summary

GT Midwest Sales & Manufacturing is seeking a Customer Success Account Manager to support customers with orders, freight coordination, and warehouse tasks. The role requires learning agility, adaptability, and integrity in a fast-paced environment.

Responsibilities include handling orders, loading/unloading materials, driving for deliveries, and ensuring compliance with quality procedures. A high school diploma and clean driving record are required.

Qualifications

• Must have a High School Diploma or equivalent.
• Clean driving record required.
• Experience in shipping, receiving, or warehousing operations is a plus.
• Customer-oriented, fast-paced environment experience is required.
• RF scanning experience is a plus.

Responsibilities

• Assist customers with orders (inbound and outbound freight).
• Load and unload material and drive/deliver as needed.
• Perform warehouse duties including shipping, receiving, and inventory tasks.
• Follow quality procedures and internal policies.

Skills

Customer service

Communication

Adaptability

Integrity

Education

High School Diploma

Tools

RF scanning

ERP system

Forklift

Job description

Description

18.00-21.00

GT Midwest Sales & Manufacturing is family-owned, and been in business for over 75 years!

As a Customer Success Account Manager, you will be working with customer related matters by assisting customers with orders, both inbound and outbound freight, loading and unloading material, and driving as needed. Strengths required: Ability to learn, open-minded, flexibility to embrace change and an eager attitude along with integrity and honesty.

Requirements

Essential Duties and Responsibilities include but are not limited to:

• Accurately and efficiently answer customer questions, follow-up with orders, and meet with customers as needed.
• In addition, perform warehouse duties that will include any shipping, receiving, or inventory related functions
• Follow Quality Procedures (QP’s) and job specific duties as described in TWL and/or SXe.
• Adhere to applicable Policies and Procedures (PPD’s) and all work rules as found in the GT Midwest Employee Handbook
• Complete Haz-Mat training and follow all applicable regulations
• Complete fork lift training and operate fork lift equipment safely
• Driving and Delivering product to customer as needed
• Communicate with Warehouse Management of any problems, questions, or other concerns

Education and/or Experience

• High School Diploma or equivalent
• Clean driving record required
• Experience in shipping, receiving, or warehousing operations a plus
• Experience working in a customer oriented, fast paced operation required
• Experience with RF scanning operations a plus

Language Skills

• Must be able to read, write, and communicate orally in English to co-workers, managers, and possibly customers or vendors

Computer Skills

• Basic computer skills are needed to access different programs in the GT ERP system
• Daily use of addition, subtraction, multiplication, or division will be necessary
• Calculating square footage product will be necessary
• Understanding use of decimals and/or fractions will be necessary

Physical Demands

• Warehouse Team Members will be required to use hands and arms to grab, feel, lift, push, reach; Other physical activities will include walking, standing, bending, and squatting
• Employees will be required to repetitively lift up to 60 lbs
• Fast paced environment
• Warehouse temperature will range from 60–100degrees
• Some overtime may be necessary on occasion

Warehouse Laborer Benefits Include:

• Medical, Vision, and Dental Insurance
• Short Term and Long Term disability
• Voluntary term life
• 401-K plus match
• Paid sick days and vacation days
• Paid holidays