Customer Success Account Coordinator

Echo; New Jersey; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation package

Medical, Dental, Vision, Disability, 1

401K

Advancement Potential

Job summary

Echo Global Logistics, Inc. is seeking a Customer Success Account Coordinator in Somerset, NJ to manage daily operations for transactional clients and ensure top-tier service.

You will support account teams, enter data, verify pickups/deliveries, resolve issues, and adhere to SOPs in a fast-paced, collaborative environment.

Ideal candidates have a high school diploma, 1+ year in customer service or logistics, and proficiency with Microsoft Office; hybrid work and benefits are offered.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1+ years’ experience in customer service or logistics.
• Proficient with Microsoft Office applications.
• Strong communication and problem-solving abilities.
• Ability to follow standard operating procedures with minimal supervision.

Responsibilities

• Provide operational support for assigned accounts and coordinate daily tasks.
• Process pickup/delivery requests and verify timeliness.
• Collaborate with Account Executives to deliver excellent service.
• Assist with accounts receivable/payable issues as needed.
• Maintain accurate account profiles and document collection.

Skills

Customer service

Logistics

Communication

Problem solving

Time management

Education

High School Diploma

Associate degree or vocational training

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Customer Success Account Coordinator### Customer Success Account CoordinatorApply: Hybrid: Somerset, NJ: Full time: Posted Yesterday: R4855Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.As an Account Coordinator, you will focus on managing the daily operations of some of our transactional clients. You will be responsible for supporting an account by collaborating with internal and external partners to ensure we go above and beyond customer expectations. This includes but is not limited to day to day support, data entry, document collection, verifying timely pick-ups and deliveries, resolving issues, complying with department SOPs, and managing account profiles.**Responsibilities*** You will directly support a book of transactional accounts and focus on executing tasks that lead to operational success for each of the accounts* Provide operational support for your accounts by prioritizing between standard daily duties and ad hoc requests* Manage the entry of pickup and delivery requests for client shipments* Assist to resolve Accounts Receivable and Accounts Payable issues* Work with Account Executives and Sr Account Executives to provide world class customer service to clients* Proactively communicate issues to the team* Manage relationships within accounts* Gain competency and adopt Roadtex/Echo's technology to be as efficient as possible**Requirements*** High school diploma required; 2-year community college or vocational degree highly preferred* 1+ years' experience in customer service or logistics* Proven track record in handling multiple task and problem solving when handling difficult customer issues* Intermediate skills with Microsoft Office, Outlook, Word and Excel* Ability to follow standard operating procedures with little to no oversight* Clear, concise communication skills both written and verbal to effectively assist external and internal customers* Enjoy working in a fast pace team environment and able to collaborate with others**You...*** Have mastered the art of managing time and accomplishing tasks* Are always one step ahead, you know how to identify where help is needed and offer it before you’re asked* Can solve any problem that’s thrown your way* Thrive in a fast-paced environment and can shift priorities effortlessly* Are looking to enter a company at the ground level and learn as much as possible**We...*** Value collaboration, intellectual honesty, go-getters, and positive energy and we never stop seeking ways to get better* Put our customers' needs into everything we do* Care about your career development as much as you do* Work hard and Do What’s Right* Offer competitive compensation and benefits packages, challenging projects, company-wide events, co-workers you will actually like working with, and a sense of community you won’t find anywhere**What we offer*** Competitive compensation package* Medical, Dental, Vision, Disability, Life Insurance, and 401K* Advancement Potential* Fun and energetic work environment*Work environment/physical demands summary: This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.***Benefits**For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.