Customer Banking Specialist - Tully

Commonwealth Bank; Wilmington (DE); Sur place; USD 17 000 - 25 000; Temps partiel

Résumé du poste

Commonwealth Bank is seeking a part-time Customer Banking Specialist at the Tully Branch in Wilmington, DE. You will be the friendly face greeting customers and guiding them to the best banking channel, while building genuine connections and demonstrating our in-branch tech and digital options.

As part of Retail Banking Services, you will help ensure an efficient, welcoming branch environment and assist customers with their financial goals. This is a rostered, part-time role with set hours.

Qualifications

• Proven track record of delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and professional demeanour.
• Ability to manage customer expectations with a professional presence.
• Genuine interest in building a career with Commonwealth Bank and improving customers' financial wellbeing.

Responsabilités

• Greet each customer and understand their enquiry, guiding to the appropriate channel.
• Build personal connection with customers through meaningful conversations.
• Demonstrate in-branch technology and digital banking options to customers.
• Monitor branch activity to ensure it runs smoothly and customers are satisfied.

Connaissances

Customer Service

Communication

Professional Demeanour

Customer Expectations

Description du poste

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Tully Branch - Customer Banking Specialist

• Part time opportunity - 21.25 hours per week
• Monday - Friday
• 9.00am - 1.15pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people's lives - whether it's opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you'll positively impact our customers' lives and ensure that when they need us, we’re there for them.

See yourself in our team

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it's running effectively & efficiently and that customers are satisfied with their experience

We’re interested in people who have:

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
• The ability to manage customer expectations with a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make informed financial decisions to achieve their goals.

PLEASE NOTE: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links can not be reset.

'Aboriginal &/or Torres Strait Islander people encouraged to apply

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