Customer Specialist

Herff Jones/ Sun City Graduation; Town of Texas (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

Herff Jones/ Sun City Graduation is looking for a Customer Specialist to join their team in Wisconsin. You will help customers by providing product and service information, resolving technical issues, and handling inquiries and complaints.

The ideal candidate possesses excellent communication skills and is able to multitask effectively. Experience in customer service or sales is vital, and being bilingual will be an advantage.

Qualifications

• Previous experience in customer service, sales, or other related fields.
• Ability to build rapport with clients.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about the products and services.
• Troubleshoot and resolve product issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.

Skills

Customer service experience

Sales experience

Bilingual

Communication skills

Multitasking

Job description

Job Description

Job Description

We are seeking a Customer Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints


• Provide information about the products and services


• Troubleshoot and resolve product issues and concerns


• Document and update customer records based on interactions


• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Previous experience in customer service, sales, or other related fields


• Ability to build rapport with clients


• Ability to prioritize and multitask


• Positive and professional demeanor


• Excellent written and verbal communication skills


• Bilingual