Customer Specialist

CFO Trane U.S. Inc.-CFO; Pompano Beach (FL); On-site; USD 57,000 - 83,000; Full time

Benefits offered by this job

Health insurance

401K match up to 8%

Paid time off – 15 vacation days

9 public holidays + 3 floating days

Tuition assistance

Job summary

Trane Technologies is a world leader in climate solutions, offering sustainable and efficient products for buildings, homes, and transportation. We invite you to join a team that values thriving at work and at home, with benefits kicking in on day one and opportunities for growth.

The Inside Sales position focuses on engaging customers, understanding their needs, and delivering timely, quality HVAC solutions, with compensation that reflects regional factors and a robust benefits package.

Qualifications

• GED or High School Diploma required.
• Fast-paced, customer-focused environment with emphasis on service, safety and continuous improvement.
• Min 2 years inside sales/retail; HVAC knowledge and mechanical aptitude are beneficial.
• Proven ability to build relationships and maintain professional service under pressure.

Responsibilities

• Identify customer needs over the phone, respond to inquiries, and offer timely, quality HVAC solutions.
• Maintain knowledge of Trane products and promotions to upsell related products to customers in person and by phone.
• Execute quote and order management processes with high accuracy to expedite fulfillment and ensure customer satisfaction.

Skills

Customer service

Inside sales

HVAC knowledge

Education

GED or High School Diploma

Tools

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Responsibilities:

• Engages with phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions to their HVAC Parts & Supply needs.
• Maintains current knowledge of Trane products, offerings and promotions in order to partner with customers and grow sales by identifying related products or add on extensions needs; present to customers in person and on the phone.
• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery - entering quotes and invoices and follow through on fulfillment.

Qualifications:

• GED or High School Diploma required
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement and safety.
• Minimum of 2 years of inside sales, retail, or related experience; HVAC sales/knowledge and a mechanical aptitude is beneficial
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Annual Base Salary Range or Hourly Base Pay Range: $56,936.66 - $82,809.99 Compensation Type: Exception Hourly Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

• Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role: No

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well-being of our employees, customers, communities, and the planet we share.

Learn more about what we do & how we do it. Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home. Learn more about building a career with us.

At Trane Technologies, we believe in providing equal access and opportunity for all. We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact us at: [e-mail]