Customer Sales Associate

CFO Trane U.S. Inc.-CFO; Mobile (AL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401(k) match up to 6% plus 2% core

Paid time off

Tuition assistance and training

Job summary

Trane Technologies in Mobile, Alabama seeks an on-site Inside Sales/Customer Support role focused on delivering exceptional customer care. You will resolve issues, advise on product extensions, and handle quotes, orders, and inquiries to drive satisfaction and future sales.

Successful candidates will have HS diploma or GED and prior experience in a fast-paced customer service environment, with strong relationship-building skills and a customer-first mindset.

Qualifications

• HS Diploma or GED is required.
• Experience in a fast-paced, customer-focused environment.
• Proven ability to build customer relationships and maintain professionalism under pressure.

Responsibilities

• Provide support to customers and resolve problems to ensure satisfaction.
• Partner with customers to grow sales by suggesting related products or add-ons.
• Process orders and respond to inquiries about Parts and Supply offerings.
• Maintain knowledge of Trane products, promotions, and services to deliver a premier experience.
• Interact with customers by phone and in person.
• Execute quote and order management with high accuracy to expedite fulfillment.

Skills

Inside sales experience

Customer service

Relationship building

Communication

Education

HS Diploma or GED

Job description

Location

On-Site (5 days)

What you will do

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partner with customers to grow sales by identifying related products or add on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Execute quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Assist with warehouse/inventory management work as needed.
• Flexibility to work overtime/weekends, as required.

What you will bring

• H.S. Diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Compensation

Annual Base Salary Range or Hourly Base Pay Range: $52,376.66 - $76,194.99

Compensation Type: Exception

Hourly Incentive Eligible: Yes

Sales Commission Eligible: No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Benefits

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety

Safety Sensitive Role: Yes. The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

Equal Opportunity

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Accommodations

We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact us at: [e-mail]

About Trane Technologies

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

Learn more about what we do & how we do it. Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home. Learn more about building a career with us.