Logistics Customer Care Specialist II

Talentify; Carrollton (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Cencora is seeking a customer operations professional in the US to support third‑party logistics services. The role involves handling orders, resolving issues, and coordinating with field sales and warehouse teams to maintain smooth operations.

Requirements include a High School Diploma and 2+ years in customer service, with strong communication and analytical skills. The position is full-time and on-site in Carrollton, TX with a Mon-Fri 8am-5pm shift.

Qualifications

• 2+ years of experience in customer service, customer support, order management, customer operations, or sales support.
• Strong customer service and interpersonal skills.
• Good decision-making and analytical abilities.
• Able to communicate clearly in writing and verbally.

Responsibilities

• Provide courteous, professional, and efficient service to Cencora customers.
• Assist with issues like missed shipments, price adjustments, and backorders.
• Coordinate with field sales and warehouse teams to ensure smooth order processing.
• Process orders via phone, fax, email, and dropship communications.
• Escalate complex issues to supervisors when needed.

Skills

Customer service

Interpersonal skills

Decision making

Analytical skills

Written communication

Education

High School Diploma/GED

Tools

Microsoft Word

Excel

Inventory management system

Job description

Cencora is seeking a customer operations professional in the US to support third‑party logistics services. The role involves handling orders, resolving issues, and coordinating with field sales and warehouse teams to maintain smooth operations.

Requirements include a High School Diploma and 2+ years in customer service, with strong communication and analytical skills. The position is full-time and on-site in Carrollton, TX with a Mon-Fri 8am-5pm shift.