Customer Solutions Specialist - Elevator Projects

Kone Group; Moline (IL); On-site; USD 100,000 - 131,000; Full time

Benefits offered by this job

401K Employer Match

Medical, Dental and Vision Insurance

Well-being Program

Paid Time Off

Job summary

KONE Corporation in Moline, IL, is seeking a Customer Solutions Specialist to analyze and solve problems, ensuring projects are sold, engineered, and supported correctly. You will collaborate with customers and field teams to meet safety and quality goals and drive profitable results.

You bring a bachelor’s degree in engineering or related field and 5+ years in elevator project operations, with strong SAP and MS Office proficiency.

Qualifications

• Bachelor’s degree in Engineering or a relevant field.
• Minimum 5+ years in engineering or elevator project operations.
• Strong knowledge of KONE product applications and order engineering processes.
• Excellent written and spoken communication.
• Proficient in MS Office; Excel and Word.
• SAP knowledge.
• Detail-focused with customer orientation.
• Project management skills.

Responsibilities

• Analyze, problem-solve and collaborate to ensure objectives are completed with customers and colleagues.
• Promote safety and quality goals to achieve customer satisfaction and profitable business results.
• Support Front Lines and CSM Project Managers to ensure projects are sold and engineered correctly.
• Work with field operations on installation processes and field support.

Skills

Engineering background

Analytical skills

MS Office

SAP knowledge

Communication skills

Project management

Education

Bachelor's degree in Engineering or relevant field

Tools

SAP

Job description

KONE Corporation in Moline, IL, is seeking a Customer Solutions Specialist to analyze and solve problems, ensuring projects are sold, engineered, and supported correctly. You will collaborate with customers and field teams to meet safety and quality goals and drive profitable results.

You bring a bachelor’s degree in engineering or related field and 5+ years in elevator project operations, with strong SAP and MS Office proficiency.