Customer Solutions Specialist

KONE Corporation; Moline (IL); On-site; USD 100,000 - 131,000; Full time

Benefits offered by this job

401K Employer Match

Medical, Dental and Vision Insurance

Well-being Program

Paid Time Off

Job summary

KONE Corporation in Moline, IL, is seeking a Customer Solutions Specialist to analyze and solve problems, ensuring projects are sold, engineered, and supported correctly. You will collaborate with customers and field teams to meet safety and quality goals and drive profitable results.

You bring a bachelor’s degree in engineering or related field and 5+ years in elevator project operations, with strong SAP and MS Office proficiency.

Qualifications

• Bachelor’s degree in Engineering or a relevant field.
• Minimum 5+ years in engineering or elevator project operations.
• Strong knowledge of KONE product applications and order engineering processes.
• Excellent written and spoken communication.
• Proficient in MS Office; Excel and Word.
• SAP knowledge.
• Detail-focused with customer orientation.
• Project management skills.

Responsibilities

• Analyze, problem-solve and collaborate to ensure objectives are completed with customers and colleagues.
• Promote safety and quality goals to achieve customer satisfaction and profitable business results.
• Support Front Lines and CSM Project Managers to ensure projects are sold and engineered correctly.
• Work with field operations on installation processes and field support.

Skills

Engineering background

Analytical skills

MS Office

SAP knowledge

Communication skills

Project management

Education

Bachelor's degree in Engineering or relevant field

Tools

SAP

Job description

## Customer Solutions SpecialistBewerben: Moline IL Main Office: Vollzeit: Heute ausgeschrieben: R0665762# Company OverviewFounded in 1910*,* *KONE*is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an*innovation and sustainability*leader with repeatedrecognitions by*Forbes**,* Corporate Knights for clean capitalism and others. # Job OverviewAre you ready to make your next career move to join our team as our **Customer Solutions Specialist**for KONE Americas in **KONE Moline, IL?*** Do you enjoy supporting Front Lines and CSM Project Managers to ensure projects are sold and engineered correctly?* Does working with field operations on installation processes and field support motivate you?* Do you thrive in a work environment that prioritizes projects reviewed fulfills the codes, regulations, and safety requirements?* Are you skillful with technological tools such as MS office, Excel, and Word?* Do you demonstrate a passion for quality and results?* Are you committed to promoting a safety culture in your team?If you answered a resounding **YES** to these questions, then we have an amazing opportunity for you!**Job Duties**As our **Customer Solutions Specialist,** you will successfully analyze, problem-solve and collaborate to ensure that objectives are completed by performing the required duties while working with your customers and colleagues. Your mission is to promote a positive culture by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results. You will bring minimum 5+ years of relevant Engineering experience. You will also use the knowledge gained through your Bachelor’s degree (Engineering or another relevant field) or several years experience in elevator business field operations.**Hiring requirements*** Engineering / Business / Technical background* Good understanding of KONE product applications, and order engineering processes.* Product application experience.* Good analytical skills.* IT literacy. Fluent in MS Office, Excel, and Word skills.* SAP knowledge* Experience of elevator industry and capability to survey and assess existing equipment.* Good communication skills, both written & spoken.* Customer focused with excellent attention to detail.* In-depth understanding of KONE elevator products and processes.* Basic knowledge of competitors’ technical solutions* Knowledge of supply engineering* Project Management Skills # About KONEAt KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.We hire individuals who value culture because we believe culture drives innovation*:** We value your authentic self.* Collaborative, creative, and supportive work environment.* Passionate about safety, quality, and innovation* We care about the communities where we live and work.**Just some of our many benefits include:*** Competitive salary* Flexible work schedule* Opportunities to learn and grow* 401K Employer Match* 401k Employer Non-elective Contribution* Well-being Program* Medical, Prescription, Dental and Vision Insurance* Digital Health Solutions & Telehealth* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Employee Family Assistance Program (EFAP)* Family & Medical Leave* Parental Leave* Leave to Care for a Domestic Partner* Paid Time Off & Holidays* Company Paid Life and AD&D Insurance* Supplemental Life and AD&D Insurance* Company Paid Short-term and Long-term Disability* Buy-Up Long-term Disability* Critical Illness Insurance* Hospital Indemnity & Accident Insurance* Identity Theft Protection* Legal Insurance* KONE Credit Union* Tuition Reimbursement* Commuter Benefits**Annual Base Pay Range:**The hiring range for this role is $99,900 – $131,145. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.**Variable Compensation**KONE Annual Bonus plan at 15% Target Incentive (50/50) based on achievement of company goals and individual goals Come share your passion and energy to make a positive impact at KONE for our customers and your career! **\\*Beware of Recruitment Scams!\\****KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.**We will consider for employment all qualified applicants, including qualified applicants with arrest or conviction records, in accordance with applicable federal, state, and local fair chance laws.*