Customer Solutions Specialist

Combination Security Solutions; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking organization as a Customer Solutions Specialist, where your skills in customer service and communication will shine. In this dynamic role, you'll ensure seamless support for customers, subcontractors, and vendors while working in a collaborative, remote environment. Your ability to multitask and manage priorities will be crucial as you address service requests, maintain records, and coordinate work orders. This innovative company values employee contributions and offers a flexible work-life balance, making it an ideal place to grow your career and make a meaningful impact in the security industry.

Qualifications

• 5-8 years of experience in customer service or operations.
• Strong communication and organizational skills are essential.

Responsibilities

• Provide professional communication and support to customers.
• Maintain accurate records of customer interactions and service requests.

Skills

Customer Service

Communication Skills

Multitasking

Organizational Skills

Technical Proficiency

Tools

Microsoft Office

ZenDesk

Service Channel

QuickBooks Online

Job description

Company Overview: Combination Security Solutions (CSS) is a leading provider of innovative security solutions dedicated to ensuring peace of mind for our clients. With a customer-first approach, we pride ourselves on delivering superior service through cutting-edge technology and exceptional customer support. We are seeking a dynamic and detail-oriented Customer Solutions Specialist to join our remote-based team.

Position Summary: As a Customer Solutions Specialist, you will play a pivotal role in ensuring seamless communication and support for our customers, subcontractors, and vendors. Operating in a fast-paced, collaborative environment, you will be the backbone of our customer service operations, juggling multiple priorities with a proactive mindset and unparalleled organizational skills.

Key Responsibilities:

1. Professional Communication: Answer phone calls and respond to inquiries in a polite, professional, and timely manner.
2. Record Management: Maintain accurate and comprehensive records of customer interactions, work orders, and service requests.
3. Customer Support: Address and resolve customer service requests efficiently, providing top-notch assistance and follow-ups.
4. Technical Assistance: Perform basic safe troubleshooting to guide customers and facilitate quick resolutions.
5. Work Order Coordination: Dispatch work orders to market-approved technicians and monitor progress to ensure timely completion.
6. Performance Tracking: Track, report, and analyze ticket progress to identify trends and areas for improvement.
7. Office Operations: Utilize Microsoft Word, Excel, Outlook, and other office tools to support daily operations and reporting.

Qualifications:

1. Experience: Minimum of 5-8 years of related experience in a fast-paced customer service or operations environment.
2. Team-Oriented: Strong ability to collaborate with diverse personalities and adapt to varying work styles while managing expectations across all organizational levels.
3. Leadership & Culture: Passion for people, fostering team cohesion, and contributing to a positive workplace culture.
4. Multitasking: Proven ability to prioritize and manage multiple time-sensitive projects simultaneously.
5. Communication Skills: Exceptional organizational, interpersonal, and communication skills, both verbal and written.
6. Independence: Self-motivated and capable of working autonomously without constant supervision.
7. Adaptability: Resilient in adapting to shifting priorities and an evolving workflow.
8. Technical Proficiency: Advanced skills in Microsoft Office Applications (Word, Excel, Outlook, etc.).

Nice-to-Have Experience:

While not required, experience with the following tools or similar platforms would be highly beneficial:

1. ZenDesk – Customer support ticketing system for streamlined communication and issue tracking.
2. Service Channel – Facilities management software for service requests and work order management.
3. Fexa – Integrated platform for managing maintenance and operational workflows.
4. Nest – Smart security and automation tools for monitoring and controlling security systems.
5. Integrated Facilities Management Tools – Platforms designed for coordinating maintenance, service, and security operations.
6. QuickBooks Online – Accounting software for managing financial transactions and invoicing.

Candidates with experience in these tools will have an advantage in quickly adapting to our workflows and enhancing overall efficiency.

Why Join Us?

At CSS, you’ll be part of a forward-thinking organization that values its employees and their contributions. We foster a collaborative environment where innovation thrives, and your growth is prioritized. As a remote-based team member, you’ll enjoy the flexibility to balance your career and personal life while making a meaningful impact in the security industry.

Join Our Team: Are you ready to bring your skills, passion, and experience to a company that values excellence and innovation? Apply today to become a Customer Solutions Specialist at Combination Security Solutions and help us redefine the future of security solutions.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Consulting, Information Technology, and Sales

Industries

Security and Investigations