Customer Solutions Manager

EngageRM; Orlando (FL); Remote; USD 80,000 - 100,000; Full time

Job summary

EngageRM is seeking a Customer Solutions Manager to enhance CRM support for Dynamics 365 Sales and Customer Service applications. This role involves troubleshooting, optimizing workflows, and collaborating with teams across the Americas and Australia. Join a remote-first culture that values flexibility and professional growth while impacting millions of sports fans worldwide.

Benefits

Remote-first culture

Competitive salary

Professional development support

Travel opportunities

Qualifications

• 3–8 years’ experience in IT or CRM-focused roles.
• Solid knowledge of Dynamics 365 Sales and Power Platform.

Responsibilities

• Own CRM support across the Americas—troubleshoot and enhance Dynamics 365 Sales.
• Train and support users to maximize their CRM capabilities.

Skills

Communication

Problem Solving

Interpersonal Skills

Education

Microsoft certifications

Tools

Dynamics 365 Sales

Power Platform

Power Automate

Job description

Ready to bring your A-game?

We’re EngageRM, the global CRM, data, and marketing automation provider for the sports and entertainment industry. We work with major organizations like the NBA, Premier League, and MLB to increase fan engagement.

We’re looking for a Customer Solutions Manager (also known as a Functional Consultant) to join our US team. You’ll be the frontline CRM expert, supporting internal teams across the Americas and collaborating with our Australian-based CRM services team. Your focus will be on delivering and maintaining Dynamics 365 Sales and Customer Service applications, ensuring workflows operate smoothly, and providing fast, effective support to users.

What You'll Do

1. Own CRM support across the Americas—troubleshoot, optimize, and enhance Dynamics 365 Sales and Power Platform.
2. Collaborate with internal teams in the US and CRM professionals in Australia.
3. Build efficient workflows and automation using Power Automate.
4. Train, guide, and support users to maximize their CRM capabilities.
5. Keep up with platform upgrades, patches, and improvements.

What You Bring

• 3–8 years’ experience in IT or CRM-focused roles.
• Solid knowledge of Dynamics 365 Sales, Power Platform, and model-driven apps.
• Excellent communication, documentation, and interpersonal skills.
• A passion for solving problems and making technology accessible and useful.
• Experience in the sports or entertainment industry is a plus.
• Microsoft certifications, especially in Dynamics 365.
• Experience working with global or offshore teams.

What’s in it for you?

• Work with passionate people who care about their craft.
• Remote-first culture with flexibility and travel opportunities.
• Competitive salary and professional development support.
• Be part of a growing company with purpose and heart.
• Contribute to projects impacting millions of sports fans worldwide.

About EngageRM

We’re Microsoft’s #1 global ISV partner in sport and entertainment. We power connections, loyalty, and impact using innovative tech like AI, machine learning, and the Microsoft Dataverse.

At EngageRM, family comes first, growth is continuous, and every person counts. We believe sport can change lives—and we’re here to amplify that change.

Apply now and help us build the future of sport—together.