Customer Solutions Specialist

Linde Gas & Equipment; Tacoma (WA); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading industrial gases company is seeking a dependable Customer Solutions Specialist in Tacoma, WA. The role involves providing excellent customer service, managing inquiries, processing orders, and maintaining strong relationships with customers. With competitive pay and comprehensive benefits, this position offers significant career growth opportunities for motivated individuals.

Benefits

Competitive pay

Comprehensive benefit plan (medical, dental, vision)

401(k) Retirement Savings Plan

Paid time off (vacation, holidays, PTO)

Employee Discount Programs

Career growth opportunities

Qualifications

• Minimum of 2 – 4 years of customer service or in store sales experience required.
• Prior industry experience with knowledge of hardgoods and welding supplies is required.
• Hands-on experience in Specialty Gas/Hydrocarbon industries is required.

Responsibilities

• Maintains ongoing relationship and resolves customer issues.
• Processes sales orders and confirms shipment/delivery dates.
• Suggest additional products/services to meet customer needs.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

College or equivalent experience

Tools

Microsoft applications

Lotus Notes

Job description

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Linde Gas & Equipment Inc.

Customer Solutions Specialist

Location: Tacoma, WA

Linde Gas & Equipment Inc. is seeking a dependable Customer Solutions Specialist to join our team! The Customer Solutions Specialist is responsible for performing customer service activities in a call center environment with the objective to create a better overall customer experience. Customer Solutions Specialists receive and handle all incoming customer inquiries; taking complete ownership of issue(s) until the customer's goal and/or need is achieved.

What we offer you!

• Competitive pay
• Comprehensive benefit plan (medical, dental, vision and more)
• 401(k) Retirement Savings Plan
• Paid time off (vacation, holidays, PTO)
• Employee Discount Programs
• Career growth opportunities
• Pay range: $24.17 - $35.46 hourly (commensurate with experience)
  
  

What You Will Be Doing

• Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.
• Processes sales orders and order changes and confirms shipment/delivery dates and cancellations.
• Provide specialty gas/supplies sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team.
• Uses business software systems to retrieve customer information, verify inventory levels and process orders.
• Verifies customer credit status and completes necessary paperwork to issue credits or debits.
• Provides quotes and assistance to sales force and management within set parameters.
• Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines.
• Provides customers with informational materials such as sales brochures, marketing flyers, etc.
• Responsible for phone inquiries for service calls and part orders.
• Builds and maintains effective working relationships with all internal Linde customers.
• Performs at a high level to meet call center performance metrics.
• Outsources products and goods from internal and external locations.
• Other duties as assigned.
  
  

What Makes You Great

• High School Diploma required, college or equivalent experience preferred
• Minimum of 2 – 4 years of customer service or in store sales experience required
• Prior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas) required
• Hands on experience in Specialty Gas/Hydrocarbon industries, required
• Strong computer skills, including Microsoft applications and Lotus Notes
• Excellent verbal and written communications skills
• Proficiency in computer systems and computers applications
• Strong verbal and written communication skills
• Demonstrated ability to work independently and be self-motivated
• Ability to work flexible hours
  
  

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies, and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing, and primary metals. Linde’s industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements, and emissions reductions. For more information about the company, please visit our website at www.lindeus.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Primary Location

Washington-Tacoma

Schedule

Full-time

Job

Sales & Marketing

Unposting Date

Ongoing

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Chemical Manufacturing

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