Customer Solutions Specialist

McMaster-Carr; Robbinsville Township (NJ); On-site; USD 103,000 - 118,000; Full time

Benefits offered by this job

Medical plans

Retirement plans

ERGs

Homebuyer assistance

Parental leave

Adoption aid

Paid time off

Job summary

McMaster-Carr is seeking a customer-focused professional to learn our operations and grow within a fast-paced environment. You will adapt to new tasks, solving problems and helping customers find the right parts quickly.

You will guide customers through our product offering, address urgent delivery needs with warehouse and carriers, and build lasting relationships with a diverse customer base by anticipating needs and delivering accuracy.

Qualifications

• Bachelor's degree required.
• Strong problem-solving and communication skills.
• Ability to learn quickly and adapt to a fast-paced environment.

Responsibilities

• Guide customers quickly and effectively through our extensive product offering to ensure orders are completed.
• Resolve urgent delivery and order needs with warehouse and carriers to get customers what they need, when they need it.
• Grow our diverse customer base by connecting people to the products they need.
• Build long-lasting relationships by anticipating needs and responding to each customer’s unique preferences.

Skills

Customer service

Delivery coordination

Problem solving

Communication

Education

Bachelor's degree

Job description

McMaster-Carr is seeking a customer-focused professional to learn our operations and grow within a fast-paced environment. You will adapt to new tasks, solving problems and helping customers find the right parts quickly.

You will guide customers through our product offering, address urgent delivery needs with warehouse and carriers, and build lasting relationships with a diverse customer base by anticipating needs and delivering accuracy.