Customer Service Supervisor

KONE Corporation; Moline (IL); On-site; USD 83,000 - 109,000; Full time

Benefits offered by this job

Competitive base pay

401K Employer Match

Flexible work schedules

Well-being Program

Health, dental, vision insurance

Paid time off

Job summary

KONE Corporation in Moline, IL is seeking a Customer Service Supervisor to lead our customer service team at the KC3 center. You will oversee staffing, payroll, training, and performance coaching, while handling escalations and ensuring service levels align with our budget.

The ideal candidate has prior supervisory experience, excellent communication skills, and strong knowledge of call center operations. This role requires eligibility to work in the United States and offers a comprehensive

Qualifications

• BA in Business or related field, or 2+ years related experience and/or training, or equivalent combination of education and experience.
• 2+ years of work-related experience in customer service or call center.
• 2+ years of prior supervisory experience.
• Excellent written and verbal communication skills.

Responsibilities

• Supervises and monitors all customer service team members to ensure staffing and availability for calls.
• Perform payroll process for direct team and call center contractors.
• Ensure KC3 is adequately staffed based on call volume and budget; manage recruitment and onboarding of contract employees.
• Coach, train, and develop team members; escalate customer complaints as needed.

Skills

Supervisory leadership

Payroll coordination

Coaching & training

Communication skills

Call center knowledge

Education

BA in Business or related field

Tools

Call center software

Job description

Customer Service Supervisor page is loaded## Customer Service Supervisorlocations: Moline IL Main Officetime type: Full timeposted on: Posted Todayjob requisition id: R0666217# **Company Overview***Founded in 1910,* *is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient, and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an* *leader with repeated recognitions by* *, Corporate Knights for clean capitalism and others.*Are you ready to make your next career move to join our team *and be a **Customer Service Supervisor**Moline, IL.***As a Customer Service Supervisor your main responsibilities will be:*** Supervises and monitors all customer service team members to ensure the team is staffed and available for customer service calls.* Performing payroll process for your direct team as well as the call center contractors.* Ensure the KC3 is adequately staffed based on call volume & budget.* Perform all P&C tasks as they pertain to your direct team.* Managing the process for hiring, interviewing, and training new contract employees.* Identifying training and coaching opportunities, to ensure development process.* Escalate any customer complaints.* Work with frontlines to ensure a seamless customer experience.* Work on punctual projects as they relate to the KC3 operations.**The desired candidate will have:*** Education: BA in Business or in a related field; or 2+ years related experience and/or training; or equivalent combination of education and experience.* 2+ years of work-related experience and/or training in the field of customer service or call center.* 2+ years of prior supervisory experience.* Excellent communication skills, both written and verbal.* Proven ability to coach, train, and motivate team members.* Comprehensive call center or contract center knowledge.* Problem solving and conflict resolution skills.* Time management and available 24/7 for emergencies.*\\*Applicant must be currently authorized to work in the United States on a full-time basis.*#About KONE*At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.*We hire individuals who value culture because we believe culture drives innovation*:** We value your authentic self.* Collaborative, creative, and supportive work environment.* Passionate about safety, quality, and innovation* We care about the communities where we live and work.**Just some of our many benefits include:*** Competitive salary* Flexible work schedule* Opportunities to learn and grow* 401K Employer Match* 401k Employer Non-elective Contribution* Well-being Program* Medical, Prescription, Dental and Vision Insurance* Digital Health Solutions & Telehealth* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Employee Family Assistance Program (EFAP)* Family & Medical Leave* Parental Leave* Leave to Care for a Domestic Partner* Paid Time Off & Holidays* Company Paid Life and AD&D Insurance* Supplemental Life and AD&D Insurance* Company Paid Short-term and Long-term Disability* Buy-Up Long-term Disability* Critical Illness Insurance* Hospital Indemnity & Accident Insurance* Identity Theft Protection* Legal Insurance* KONE Credit Union* Tuition Reimbursement* Commuter Benefits**Annual Base Pay Range:***The hiring range for this role is $83,000 - 108,885. The compensation package offered will depend on candidate's ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.***Variable Compensation**KONE Annual Bonus plan at 10% Target Incentive (50/50) based on achievement of company goals and individual goals.Come share your passion and energy to make a positive impact at KONE for our customers and your !*KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.**We will consider for employment all qualified applicants, including qualified applicants with arrest or conviction records, in accordance with applicable federal, state, and local fair chance laws.*Read more on*At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.*Read more onAt KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow(R). In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.