Customer Solutions & Retention Specialist

Aruza Pest Control; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Aruza Pest Control is seeking a motivated Customer Solutions Specialist to help customers find solutions to their pest control needs and strengthen relationships. You will resolve concerns, discuss pricing, and coordinate with branches to ensure service quality.

The role emphasizes delivering a professional customer experience, documenting interactions, and contributing to retention and growth. Strong communication and problem-solving are essential.

Qualifications

• 1+ years of experience in customer service, inside sales, retention, or a related field.
• Strong verbal and written communication skills.
• Excellent listening and problem-solving abilities.
• Comfortable handling difficult customer conversations.
• Ability to discuss pricing, services, and solutions confidently.
• Strong ability to build rapport and trust quickly.
• Goal-oriented and motivated by measurable results.
• Ability to work independently and with a team.
• Strong attention to detail and organizational skills.
• Experience with CRM or customer service software is a plus.

Responsibilities

• Engage with customers considering canceling or discontinuing service and identify solutions.
• Retain customers by communicating value and following retention strategies.
• Educate customers on benefits of Aruza services and opportunities to strengthen loyalty.
• Resolve issues related to service, scheduling, billing, pricing, and overall experience.
• Coordinate with Branch Operations, Service, Sales, and Support teams when needed.
• Document customer interactions accurately in company systems.

Skills

Verbal communication

Written communication

Active listening

Problem solving

Relationship building

Pricing discussion

Tools

CRM software

Office suite

Job description

Aruza Pest Control is seeking a motivated Customer Solutions Specialist to help customers find solutions to their pest control needs and strengthen relationships. You will resolve concerns, discuss pricing, and coordinate with branches to ensure service quality.

The role emphasizes delivering a professional customer experience, documenting interactions, and contributing to retention and growth. Strong communication and problem-solving are essential.