Customer Solutions Project Coordinator | Wear-resistant Steel Plate Fabrication

TASSCO; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Life and Disability Insurance

401K with company match

Paid Vacation and Sick Leave

Eight paid company holidays

Job summary

TASSCO is seeking a Customer Solutions/Project Coordinator in Birmingham, AL to support the sales process by preparing accurate quotes, managing data in Genius ERP, and ensuring smooth order processing. You will collaborate with outside sales teams and internal departments to deliver tailored solutions and drive project execution.

This role emphasizes communication, data analysis, and platform skills (Power BI, Claude AI) to track quotes, monitor progress, and contribute to process improvements

Qualifications

• Bachelor's degree or equivalent work experience.
• 1-2+ years in sales, project coordination, or similar role.
• Strong verbal and written communication skills for cross-functional collaboration.
• Self-starter with ability to work independently and drive projects forward.

Responsibilities

• Quoting & order processing: assist in preparing accurate quotes and pricing.
• Sales team support: partner with outside reps to support quoting and order tracking.
• Data & ERP system management: use Genius ERP to manage quotes and track orders.
• Customer communication: provide updates and address inquiries between customers and internal teams.
• Project coordination: support estimating team for large projects and follow up on quotes and orders.
• Process improvement: identify opportunities to streamline quoting, order entry, and workflows.
• Cross-functional collaboration: coordinate with sales, estimating, and production teams.
• Performance tracking: monitor quote turnaround time and win rate to identify trends.
• AI-enabled productivity: use Claude Academy and Claude AI to accelerate quoting research and drafting.

Skills

Data analysis

Communication

Project coordination

Sales support

Microsoft Office

Power BI

Education

Bachelor's degree in business or related field

Tools

Genius ERP

Claude AI platform

Power BI

Microsoft Office

Job description

Total Alloy Steel Service Company (TASSCO) is a leading distributor and fabricator of high-quality, wear resistant products and services. At the heart of TASSCO's mission is a genuine passion for “Making customers' lives better” by providing reliable support to bulk material handling customers. We pride ourselves on offering technical expertise and value-driven, cost-effective solutions. Our commitment to service excellence and a can-do attitude enables us to build strong, enduring relationships and deliver exceptional support to our customers.

About the Role

At TASSCO, we are known for delivering top-quality, custom-designed products for industrial applications. As the Customer Solutions/Project Coordinator at TASSCO, you will collaborate with external sales teams to deliver tailored solutions that meet customer needs, ensure efficient project execution, and build strong stakeholder relationships. Your role is to support the sales process by preparing accurate quotes, managing data systems, and ensuring smooth order processing. By fostering effective communication between customers, sales teams, and internal departments, you will enhance operational efficiency, deliver exceptional service, and contribute to business growth.

Responsibilities

• Quoting & Order Processing: Assist in preparing accurate quotes and pricing based on technical specifications, customer needs, and historical data.
• Sales Team Support: Partner with two to three outside sales representatives to provide administrative and operational support for quoting and order tracking.
• Data & ERP System Management: Leverage TASSCO's Genius ERP system to manage quotes, track orders, and analyze project data.
• Customer Communication: Facilitate smooth interactions between internal teams and customers by providing updates on orders and addressing inquiries.
• Project Coordination: Work closely with the estimating team to support large projects and ensure timely follow-ups on quotes and order progress.
• Process Improvement: Identify opportunities to streamline quoting, order entry, and workflow processes for increased efficiency.
• Cross-functional Collaboration: Coordinate with sales, estimating, and production teams to ensure alignment and project success.
• Performance Tracking: Monitor key sales and quoting metrics, such as quote turnaround time and win rate, to assess trends and opportunities for improvement.
• AI-Enabled Productivity: Complete Claude Academy training and use Claude, TASSCO's approved AI platform, to accelerate quoting research, RFQ intake, document drafting, and customer communication—validating outputs against source data before use and knowing when to elevate rather than rely on AI output.

Key Performance Objectives

• First 3 Months: Build internal relationships, complete ERP training (Genius Academy) and Claude Academy AI-tools training, and support quoting processes under supervision.
• First 6 Months: Independently manage quotes for assigned sales reps, contribute to process documentation enhancement, and continue building proficiency with Claude for day-to-day quoting and communication tasks. Build relationships with team members, including the outside sales team and customers.
• First Year: Full process ownership and continuous improvement, including mentoring new hires on ERP, quoting, and Claude Academy fundamentals.

Requirements

Education: Bachelor's degree in business or a related field, or equivalent work experience.

Experience:

• 1-2+ years of experience in sales, project coordination, or a similar role.
• Proven ability to manage multiple tasks, maintain detailed records, and meet deadlines.
• Strong verbal and written communication skills for effective collaboration with internal teams and clients.
• Self-starter with the ability to work independently and drive projects forward with minimal supervision.
• Quick learner with the ability to adapt to new systems, tools, and workflows.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Power BI.
• Strong interpersonal skills and the ability to work effectively within a cross-functional team environment.
• Ability to prioritize tasks and manage deadlines in a fast-paced setting.
• Comfort using Claude, TASSCO's approved AI platform, to support quoting, research, and drafting or a willingness to complete Claude Academy training and learn it quickly.

How We Work – Our Core Values

Team Player:

• Loyal and committed to the team's success
• Work together to achieve common goals
• Focus on timely results
• Humble and selfless in serving teammates and customers

Do the Right Thing:

• Honest, respectful, and genuine in all actions
• Strive to improve personally and professionally
• Embrace challenges as opportunities for growth
• Respect feedback as a tool for improvement
• Explore new ideas and perspectives
• Build great relationships

Why Join Us?

• Collaborate on tailored solutions that drive customer success within a growing organization
• Thrive in a structured, collaborative and team-oriented environment
• Develop leadership skills and advance your career as part of TASSCO's expansion efforts

TASSCO offers a comprehensive benefits package including:

• Company-paid Life and Disability Insurance
• 401(K) with company match
• Paid Vacation and Sick Leave, and eight paid company holidays

This is an exciting opportunity for organized and detail-oriented professionals passionate about supporting sales operations. Join TASSCO to drive operational excellence and contribute to business growth.