Customer Solutions Manager

APM Terminals Gothenburg; Charlotte (NC); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k matching

Employee Assistance Program

Paid Time Off

Job summary

Maersk in Charlotte, North Carolina, is seeking a Customer Solutions Manager to lead end-to-end logistics solutions for strategic opportunities in North America. You will work with Account Managers to understand client challenges and translate them into integrated capabilities across ocean, air, landside transportation, and warehousing, shaping value propositions and guiding cross-functional teams.

This role offers ownership, a clear path for professional growth, and exposure to a global

Qualifications

• 5+ years in logistics, supply chain, solution development, sales, consulting, or related commercial role.
• Strong understanding of logistics products (ocean, air, landside, warehousing, 4PL).
• Ability to translate customer challenges into integrated logistics solutions and value propositions.
• Strong customer-facing and consultative skills; able to lead discussions with senior stakeholders.
• Excellent cross-functional collaboration and project management.

Responsibilities

• Lead solution development for strategic customer opportunities.
• Partner with Account Managers to understand customer needs and dynamics.
• Translate customer insights into clear solution requirements and guide Product teams on how capabilities come together.
• Lead the development of end-to-end logistics solutions from start to finish.
• Develop compelling value propositions that articulate customer impact.
• Act as the solution expert in engagements, supporting discovery and presentations.
• Coordinate stakeholders and share solution expertise across Maersk.
• Manage pursuits from start to finish, aligning scope, timelines, and deliverables.
• Work across Sales, Product, and Operations to mobilize resources around a shared pursuit.
• Strengthen solution-selling capabilities across Sales teams.
• Build and maintain a library of proven value propositions and customer use cases.

Skills

Logistics experience

Solution development

Sales experience

Customer-facing skills

Cross-functional leadership

Project management

Adaptability

Job description

Customer Solutions Manager - Charlotte, NC (Onsite)

About Maersk

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. We’re on a landmark journey to simplify global trade and help businesses move goods seamlessly across ocean, air, landside transportation, and warehousing, all supported by cutting edge technology and an extensive global network. We’re embarking on an industry-defining transformation, taking a bold new direction, and expanding our capabilities to become a true end-to-end logistics provider. It’s a big moment for all of us – and we all have our part to play.

About The Role

The Customer Solutions Manager helps Maersk win complex and strategic customer opportunities across North America by developing end-to-end logistics solutions. Working closely with Account Managers, you’ll understand the customer’s business challenges and lead the development of a solution that brings together the right capabilities from across Maersk, such as ocean, air, landside transportation, and warehousing. You’ll partner with specialists across these areas, shape the overall solution and value proposition, and act as the solution expert in relevant customer engagements. This is an opportunity to make a meaningful impact on our customers and Maersk while accelerating your own development. With significant responsibility and broad exposure across the business, you’ll deepen your industry knowledge and build strong commercial, analytical, and problem‑solving skills.

What We Offer

The opportunity to play a key role in some of Maersk’s most strategic and complex customer opportunities across North America. A high degree of ownership and autonomy, with the opportunity to shape solutions that create real value for our customers. Build your career in a truly global organization, with broad exposure across Maersk and opportunities to learn, grow, and take on new challenges. Competitive compensation and benefits, with a strong focus on employee wellbeing, continuous learning, and a culture that values professional development.

Key Responsibilities

• Lead solution development for our strategic customer opportunities
• Partner with Account Managers to understand customer needs, business challenges, and industry dynamics.
• Translate customer insights into clear solution requirements and guide Product teams on how their capabilities come together as part of the overall solution.
• Lead the development of end-to-end logistics solutions from start to finish.
• Develop compelling value propositions that clearly articulate the customer impact and how the proposed solution will address customer challenges.
• Act as the solution subject matter expert in relevant customer engagements, supporting discovery, solutions discussions, and presentations.
• Bring together Maersk stakeholders and share solution expertise.
• Project manage the pursuit process from start to finish, ensuring teams are aligned on scope, responsibilities, timelines, and deliverables.
• Work across Sales, Product, and Operations to rally individual resources and capabilities around one shared pursuit.
• Help strengthen solution-selling capabilities across Sales teams by sharing expertise, tools, and practical approaches to consultative selling.
• Build and maintain a library of proven value propositions and customer use cases that can be applied to future customer opportunities.

Who We Are Looking For

• +5 years of experience in logistics, supply chain, solution development, sales, consulting, or related commercial role
• Strong understanding of logistics products, such as ocean, air, landside transportation, warehousing, and 4PL
• Proven ability to understand customer challenges and translate them into clear, integrated logistics solutions and value propositions
• Strong customer-facing and consultative skills, with the confidence to lead solution discussions and engage with senior stakeholders
• Ability to lead complex, cross-functional work and influence stakeholders without direct authority
• Strong project management skills, with the ability to bring structure, clarity, and momentum to complex opportunities
• Comfortable working with a high degree of autonomy, ambiguity, and changing priorities while remaining collaborative and team oriented

Job Type: Full Time

Location: Charlotte, North Carolina

Company Benefits: Medical, Dental, Vision, 401k Company match, Employee Assistance Program, Paid Time Off, and More!

Salary: $95,000 - $140,000* *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.