Customer Solutions Management - PM (Modernization)
KONE
Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
KONE is seeking a Customer Solutions Management – PM focused on Modernization in Moline, IL. You will act as a subject matter expert supporting modernization projects from opportunity evaluation through booking and implementation planning.
You will develop modernization solutions, provide technical sales support, coordinate with engineering and sourcing, and ensure documentation and feasible delivery. The role requires at least 8 years in the elevator industry, strong analytical skills, and
Qualifications
- Minimum 8 years of experience within the elevator industry.
- Experience in modernization, field operations, engineering, technical sales support, branch operations, estimating, project delivery, or product applications.
- Strong understanding of elevator modernization methods and existing equipment assessments.
- Demonstrated experience supporting technical solutions, tendering, estimating, or project planning activities.
- Strong analytical and problem-solving capabilities.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office applications, particularly Excel and Word.
- Ability to travel as business needs require.
Responsibilities
- Analyze customer modernization requirements and existing elevator equipment conditions.
- Develop technical modernization solutions that address customer needs and align with KONE products and capabilities.
- Support Front Line teams in identifying optimal modernization strategies for complex applications.
- Recommend value-engineering alternatives that improve project competitiveness and customer outcomes.
- Provide technical expertise throughout the modernization tendering process.
- Review modernization specifications and determine product compatibility and application requirements.
- Develop technical proposals and costing recommendations.
- Support pre-tender and pre-booking reviews for complex modernization opportunities.
- Coordinate with engineering, sourcing, and supply line partners to ensure solution feasibility and delivery expectations.
- Manage technical project documentation and booking processes.
- Review and organize engineering drawings, specifications, surveys, and related project records.
- Partner with Front Line teams to ensure required documentation is complete and technically accurate.
- Support order engineering processes and project handoff activities.
- Maintain organized project information and reporting related to modernization support activities.
- Serve as a trusted advisor to sales teams, customers, consultants, contractors, architects, and engineers when technical expertise is required.
- Participate in planning, design, specification, and project review meetings.
- Provide guidance on modernization methods, installation practices, labor considerations, and equipment applications.
- Help resolve technical challenges associated with existing equipment modernization projects.
Skills
Education
Tools
Job description
Are you an elevator modernization expert looking to make a greater impact?
As a Customer Solutions Management – PM you will act as a subject matter expert supporting modernization projects from opportunity evaluation through project booking and implementation planning.
- Analyze customer modernization requirements and existing elevator equipment conditions.
- Develop technical modernization solutions that address customer needs and align with KONE products and capabilities.
- Support Front Line teams in identifying optimal modernization strategies for complex applications.
- Recommend value-engineering alternatives that improve project competitiveness and customer outcomes.
- Provide technical expertise throughout the modernization tendering process.
- Review modernization specifications and determine product compatibility and application requirements.
- Develop technical proposals and costing recommendations.
- Support pre-tender and pre-booking reviews for complex modernization opportunities.
- Coordinate with engineering, sourcing, and supply line partners to ensure solution feasibility and delivery expectations.
- Manage technical project documentation and booking processes.
- Review and organize engineering drawings, specifications, surveys, and related project records.
- Partner with Front Line teams to ensure required documentation is complete and technically accurate.
- Support order engineering processes and project handoff activities.
- Maintain organized project information and reporting related to modernization support activities.
- Serve as a trusted advisor to sales teams, customers, consultants, contractors, architects, and engineers when technical expertise is required.
- Participate in planning, design, specification, and project review meetings.
- Provide guidance on modernization methods, installation practices, labor considerations, and equipment applications.
- Help resolve technical challenges associated with existing equipment modernization projects.
- Minimum 8 years of experience within the elevator industry.
- Experience in modernization, field operations, engineering, technical sales support, branch operations, estimating, project delivery, or product applications.
- Strong understanding of elevator modernization methods and existing equipment assessments.
- Demonstrated experience supporting technical solutions, tendering, estimating, or project planning activities.
- Strong analytical and problem-solving capabilities.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office applications, particularly Excel and Word.
- Ability to travel as business needs require.
- Bachelor's degree in Engineering, Business, Construction Management, or a related technical field.
- Knowledge of SAP and order engineering processes.
- Experience supporting modernization sales opportunities.
- Familiarity with competitor modernization solutions and industry technologies.
- Experience conducting equipment surveys and technical evaluations.
- Strong understanding of elevator codes, regulations, and industry standards.
The hiring range for this role is $120,300 – 157,920. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
KONE Annual Bonus plan (60/40) based on achievement of company goals and individual goals.
At KONE, you'll have the opportunity to work on some of the industry's most challenging modernization projects while collaborating with talented professionals across engineering, operations, and sales. You'll help develop innovative solutions that improve safety, performance, and customer satisfaction while supporting the continued growth of KONE's modernization business.
Our customers come from all walks of life, and we are committed to a culture that welcomes everyone. We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation. We pride ourselves on our family-centric culture and guiding principles that serve as the foundation of who we are and how we do business. In addition to our passion for safety and innovation, our culture is strengthened by our values of care, customer, collaboration and courage which connects us closer to the customers and communities we serve and makes us a great place to work. In addition to providing competitive salaries, learning & developmental opportunities and an environment built on teamwork, flexibility and respect - we also offer world-class benefits such as a matching 401K, pension plan, comprehensive health care and wellness plans for your entire family, as well as paid holidays and paid time off.
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
Read more on www.kone.com/en/careers/
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
