Product Support Manager, Elevator

Kone México; Moline (IL); On-site; USD 132,000 - 173,000; Full time

Benefits offered by this job

Medical, Prescription, Dental and Vis

Vision Insurance

401K Employer Match

Flexible Work Schedule

Well-being Program

Tuition Reimbursement

Commuter Benefits

Job summary

KONE Americas is seeking a Product Support Manager for Elevator operations in Moline, IL. Lead product support activities, coordinate with AME Global Spares, Supply Line, Quality, Sourcing, Engineering, and Documentation teams to ensure product availability, quality, and cost objectives.

You will manage cases, drive continuous improvements, and guide lifecycle decisions with a focus on accuracy and timely resolutions. A 4-year engineering degree or 6+ years in elevator experience is preferred.

Qualifications

• Strong understanding of elevator and escalator parts, maintenance processes, and supplier networks.
• Ability to analyze usage, availability, and product data to support material decisions and lifecycle management.
• Excellent communication, organizational, multitasking, and cross-functional collaboration skills.

Responsibilities

• Manage technical support cases related to parts identification, application engineering, and spare parts inquiries through the help desk process.
• Support new product introductions, material documentation, inventory requirements, vendor coordination, and continuous improvement initiatives.

Skills

Elevator parts knowledge

Cross-functional collaboration

Data analysis

Help desk experience

Education

4-year engineering degree

Tools

Help desk software

Data analysis tools

Inventory management systems

Job description

Company Overview

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Job Overview

Are you ready to make your next career move tojoin our team as our Product Support Manager, Elevator for KONE Americas in KONE Moline, IL? Do you enjoy managing technical parts inquiries, identifying material solutions, and supporting product lifecycle and spare parts availability? Does managing internal stakeholders, supplier relationships, and cross-functional teams to resolve technical and operational challenges motivate you? Do you thrive in fast-paced environments where you balance customer requests, new product support, inventory analysis, and multiple concurrent priorities? Are you skillful with help desk platforms, data analysis tools, and systems used to support parts identification, application engineering, and inventory management? Do you demonstrate a passion for quality and results through effective problem-solving, process improvements, and timely case resolution? Are you committed to supporting operational excellence by ensuring accurate material recommendations, product support, and continuous team development? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! Location of position: Moline, IL.

Job Duties

As our Product Support Manager, Elevator you will work within the KONE Spares organization to fulfill the role of Product Support Manager for assigned products. This involves coordination with the local AME and Global Spares, Supply Line, Quality, Sourcing, Engineering, Documentation and new product development teams, in which the specified products will be managed with respect to product availability, quality and cost. You will bring 5+ years of progressive and successful experience in managing product support activities, preferably within the Elevator industry to KONE. You will use the knowledge gained through a 4-year technical degree, preferably in engineering or 6+ years work experience in Elevator Industry.

Other Listed Duties

• Manage technical support cases related to parts identification, application engineering, and spare parts inquiries through the help desk process.
• Support new product introductions, material documentation, inventory requirements, vendor coordination, and continuous improvement initiatives.

Hiring requirements

• Strong understanding of elevator and escalator parts, maintenance processes, and supplier networks.
• Ability to analyze usage, availability, and product data to support material decisions and lifecycle management.
• Excellent communication, organizational, multitasking, and cross-functional collaboration skills.

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation: We value your authentic self. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation We care about the communities where we live and work.

Just some of our many benefits include:

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability Buy-Up
• Long-term Disability Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits

Annual Base Pay Range: The hiring range for this role is $132,100 – $173,355. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation KONE Annual Bonus plan at 15% Target Incentive (60/40) based on achievement of company goals and individual goals.

*Beware of Recruitment Scams!* KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. We will consider for employment all qualified applicants, including qualified applicants with arrest or conviction records, in accordance with applicable federal, state, and local fair chance laws. Read more on www.kone.com/en/careers/ At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://kone.com/global/en/careers.html At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.