Customer Solutions Management - PM (Modernization)

Kone México; Moline (IL); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

401K match

Pension plan

Comprehensive health care and wellness

Paid holidays and paid time off

Job summary

KONE is seeking a Customer Solutions Management – PM (Modernization) in Moline, IL, to lead modernization solution development and provide technical guidance across sales and delivery teams. You will craft feasible modernization strategies, support tenders, and coordinate with engineering and sourcing to ensure successful project outcomes.

The role emphasizes technical consulting, cost proposals, and collaboration with front-line teams to optimize customer value and profitability in

Qualifications

• Minimum 8 years of experience within the elevator industry.
• Experience in modernization, field operations, engineering, technical sales support, branch operations, estimating, project delivery, or product applications.
• Strong understanding of elevator modernization methods and existing equipment assessments.
• Demonstrated experience supporting technical solutions, tendering, estimating, or project planning activities.
• Strong analytical and problem-solving capabilities.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications, particularly Excel and Word.
• Ability to travel as business needs require.

Responsibilities

• Modernization Solution Development: Analyze customer modernization requirements and existing elevator equipment conditions.
• Develop technical modernization solutions that address customer needs and align with KONE products and capabilities.
• Support Front Line teams in identifying optimal modernization strategies for complex applications.
• Recommend value-engineering alternatives that improve project competitiveness and customer outcomes.
• Technical Sales & Tendering Support: Provide technical expertise throughout the modernization tendering process.
• Review modernization specifications and determine product compatibility and application requirements.
• Develop technical proposals and costing recommendations.
• Support pre-tender and pre-booking reviews for complex modernization opportunities.
• Coordinate with engineering, sourcing, and supply line partners to ensure solution feasibility and delivery expectations.
• Project Booking & Technical Coordination: Manage technical project documentation and booking processes.
• Review and organize engineering drawings, specifications, surveys, and related project records.
• Partner with Front Line teams to ensure required documentation is complete and technically accurate.
• Support order engineering processes and project handoff activities.
• Maintain organized project information and reporting related to modernization support activities.
• Technical Consulting: Serve as a trusted advisor to sales teams, customers, consultants, contractors, architects, and engineers when technical expertise is required.
• Participate in planning, design, specification, and project review meetings.
• Provide guidance on modernization methods, installation practices, labor considerations, and equipment applications.
• Help resolve technical challenges associated with existing equipment modernization projects.

Skills

Elevator industry exp

Modernization experience

Technical sales support

Excel & Word

Strong communication

Travel willingness

Problem solving

Field operations experience

Education

Bachelor's degree in Engineering, Business, Construction Management

Tools

SAP

Order engineering processes

Job description

Founded in 1910, our mission is to improve the flow of urban life and make our world’s cities better places to live. We are a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Through our innovative solutions, we strive to make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world have helped us achieve our position as an innovation and sustainability leader with repeated recognition by Forbes, Corporate Knights for clean capitalism and others.

Job Title: Customer Solutions Management – PM (Modernization) Location: Moline, IL

Are you an elevator modernization expert looking to make a greater impact? KONE is seeking a highly skilled Customer Solutions Management – PM to support our Modernization business by providing technical expertise, solution development, tendering support, and project consultation for complex elevator modernization opportunities across North America.

This position serves as a key technical partner to our Front-Line sales and operations teams, helping develop modernization solutions that meet customer requirements while ensuring technical feasibility, code compliance, operational efficiency, and business profitability.

Unlike a traditional construction or PMO project management role, this position focuses on technical solution development, modernization planning, tender support, value engineering, and project booking activities throughout the customer sales and delivery process.

JOB OVERVIEW:

As a Customer Solutions Management – PM you will act as a subject matter expert supporting modernization projects from opportunity evaluation through project booking and implementation planning.

KEY RESPONSIBILITIES:

• Modernization Solution Development Analyze customer modernization requirements and existing elevator equipment conditions.
• Develop technical modernization solutions that address customer needs and align with KONE products and capabilities.
• Support Front Line teams in identifying optimal modernization strategies for complex applications.
• Recommend value-engineering alternatives that improve project competitiveness and customer outcomes.
• Technical Sales & Tendering Support Provide technical expertise throughout the modernization tendering process.
• Review modernization specifications and determine product compatibility and application requirements.
• Develop technical proposals and costing recommendations.
• Support pre-tender and pre-booking reviews for complex modernization opportunities.
• Coordinate with engineering, sourcing, and supply line partners to ensure solution feasibility and delivery expectations.
• Project Booking & Technical Coordination Manage technical project documentation and booking processes.
• Review and organize engineering drawings, specifications, surveys, and related project records.
• Partner with Front Line teams to ensure required documentation is complete and technically accurate.
• Support order engineering processes and project handoff activities.
• Maintain organized project information and reporting related to modernization support activities.
• Technical Consulting Serve as a trusted advisor to sales teams, customers, consultants, contractors, architects, and engineers when technical expertise is required.
• Participate in planning, design, specification, and project review meetings.
• Provide guidance on modernization methods, installation practices, labor considerations, and equipment applications.
• Help resolve technical challenges associated with existing equipment modernization projects.

Required Qualifications

• Minimum 8 years of experience within the elevator industry.
• Experience in modernization, field operations, engineering, technical sales support, branch operations, estimating, project delivery, or product applications.
• Strong understanding of elevator modernization methods and existing equipment assessments.
• Demonstrated experience supporting technical solutions, tendering, estimating, or project planning activities.
• Strong analytical and problem-solving capabilities.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications, particularly Excel and Word.
• Ability to travel as business needs require.

Preferred Qualifications

• Bachelor's degree in Engineering, Business, Construction Management, or a related technical field.
• Knowledge of SAP and order engineering processes.
• Experience supporting modernization sales opportunities.
• Familiarity with competitor modernization solutions and industry technologies.
• Experience conducting equipment surveys and technical evaluations.
• Strong understanding of elevator codes, regulations, and industry standards.

Annual Base Pay Range: The hiring range for this role is $120,300 – 157,920.

Variable Compensation: KONE Annual Bonus plan (60/40) based on achievement of company goals and individual goals.

Why Join KONE?

At KONE, you'll have the opportunity to work on some of the industry's most challenging modernization projects while collaborating with talented professionals across engineering, operations, and sales. You'll help develop innovative solutions that improve safety, performance, and customer satisfaction while supporting the continued growth of KONE's modernization business. Our customers come from all walks of life, and we are committed to a culture that welcomes everyone. We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation. We pride ourselves on our family-centric culture and guiding principles that serve as the foundation of who we are and how we do business. In addition to our passion for safety and innovation, our culture is strengthened by our values of care, customer, collaboration and courage which connects us closer to the customers and communities we serve and makes us a great place to work.

In addition to providing competitive salaries, learning & developmental opportunities and an environment built on teamwork, flexibility and respect - we also offer world‑class benefits such as a matching 401K, pension plan, comprehensive health care and wellness plans for your entire family, as well as paid holidays and paid time off.

Come share your passion and energy to make a positive impact at KONE for your career!

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co‑workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.