Customer Solutions Facilitator - Parts & Supplies

Woodson & Bozeman, Inc.; Memphis (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

Woodson & Bozeman, Inc. in Memphis, TN seeks a Parts & Supplies Customer Solutions Facilitator to drive growth by expanding opportunities, onboarding customers, and coordinating programs across product, inventory, and vendor initiatives.

This growth-oriented role requires clear communication, strong organization, and a customer-first mindset to manage multiple priorities in a fast-paced environment. Occasional travel may be required as we expand.

Qualifications

• Clear and professional communication with customers and internal teams.
• Highly organized, detail-oriented, and consistent.
• Customer-first mindset with a service-oriented approach.
• Shows initiative and able to think unconventionally.
• Able to move fast, follow through, and work without close supervision.

Responsibilities

• Drive measurable revenue growth by identifying parts and supplies opportunities across accounts.
• Onboard customers and implement programs to increase retention and spend.
• Prepare and manage quotes for larger projects and strategic opportunities.
• Analyze pricing levels and recommend strategies to improve margins and competitiveness.
• Drive cross-selling opportunities with customers, store personnel, and Territory Managers.
• Support promotional initiatives and track performance against goals.
• Become a trusted product expert in parts and supplies; stay current on product advancements and vendor offerings.
• Support internal product training and adoption initiatives.
• Manage vendor special quotes and evaluate product alternatives.
• Review vendor performance metrics to support profitability and improvement.

Skills

Customer relations

Organization

Communication

Initiative

Multitasking

Growth mindset

Travel ability

Job description

Parts & Supplies Customer Solutions Facilitator

We are seeking a driven, high-impact Customer Solutions Facilitator to help accelerate growth in the rapidly expanding parts and supplies division of our 92-year-old company. This role is built for someone who takes ownership, executes at a high level, and consistently delivers measurable results.

This is not a maintenance role. It is a growth role.

You will work directly with customers and internal teams to drive revenue, strengthen customer relationships, and drive scalable execution across product, inventory, and vendor programs.This is an opportunity for a proactive, performance-oriented professional who thrives in a fast-paced environment and wants to grow with a company experiencing rapid expansion.

What You’ll Do

Drive Revenue & Customer Growth

• Drive measurable revenue growth by identifying and developing parts and supplies opportunities across new and existing accounts
• Execute customer onboarding and implementation of customer programs, including consignment and stockroom solutions, to increase customer retention and spend
• Prepare and manage quotes for larger projects and strategic opportunities
• Analyze customer pricing levels and recommend pricing strategies to improve margin and competitiveness
• Drive cross-selling opportunities with customers, store personnel, and Territory Managers
• Support promotional initiatives and track performance against goals
• Become a trusted product expert in parts and supplies
• Stay current on product advancements and vendor offerings
• Support internal product training and adoption initiatives
• Manage vendor special quotes and evaluate product alternatives
• Review vendor performance metrics to support profitability and improvement

What We’re Looking For

We are looking for someone who:

• Communicates clearly and professionally with customers and internal teams
• Is highly organized, detail-oriented, and consistent
• Has a customer-first mindset with a service-oriented approach
• Shows initiative and able to think unconventionally
• Moves fast, follows through, and does not need close supervision
• Can manage multiple priorities without losing quality
• Brings energy, accountability, and a positive team attitude
• Is comfortable working in a fast-paced, growth environment
• Is ok with minimal amount of travel
• HVAC product knowledge is preferred

Why Join Us?

We are a growth-focused company experiencing rapid expansion. That means opportunity for the right person:

• Real opportunity to make an immediate impact
• The chance to build scalable processes as we grow
• Performance-based rewards tied directly to results

Compensation

Competitive base salary plus performance-based commission and bonuses. Total earnings are directly tied to results.