Customer Solutions Expert – Order Support

HP; United States; On-site; USD 40,000 - 48,000; Full time

Job summary

HP is seeking a Customer Solutions Representative in the United States to handle inbound calls and emails, providing white-glove order support from inquiry through resolution. You will document interactions in CRM, validate entitlements, and coordinate with Sales, Logistics, and other teams to ensure timely outcomes.

The role emphasizes problem solving, multitasking in a fast-paced environment, and mentoring peers while improving processes and training new staff.

Qualifications

• 5+ years in customer service or contact center roles.
• Experience handling post-order support and complex customer issues.
• Strong written and verbal communication and accurate case documentation.

Responsibilities

• Manage high-volume inbound phone queue and email communications.
• Own customer inquiries from contact to resolution with timely escalation.
• Document CRM cases accurately and maintain complete ownership.
• Collaborate with Sales, Logistics, and other teams to resolve issues.

Skills

Customer service

Phone support

CRM systems

Case management

Documentation accuracy

Education

High school diploma or equivalent

Some college coursework

Tools

CRM software

Job description

HP is seeking a Customer Solutions Representative in the United States to handle inbound calls and emails, providing white-glove order support from inquiry through resolution. You will document interactions in CRM, validate entitlements, and coordinate with Sales, Logistics, and other teams to ensure timely outcomes.

The role emphasizes problem solving, multitasking in a fast-paced environment, and mentoring peers while improving processes and training new staff.