Customer Solutions Center Supervisor

The Home Depot; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

The Home Depot in Atlanta, GA seeks an experienced Contact Center Supervisor to lead and coach a team of customer service associates. You will drive quality interactions, customer relationships and timely service delivery while meeting department goals.

Responsibilities include recruiting, hiring, training, performance management, and ongoing development of staff. Strong communication and 1+ year leadership experience preferred; Tableau and MS Office skills valued.

Qualifications

• Minimum 1 year of leadership experience in a contact center.
• Strong verbal and written communication.
• Ability to recruit, hire, train, and manage staff.
• Proficient with Microsoft Office and Tableau.

Responsibilities

• Direct day-to-day supervision of a contact center team to meet KPIs.
• Coach and develop team; manage evaluations, mentoring, and actions.
• Monitor performance metrics and identify efficiency opportunities.
• Serve as escalation point for complex customer issues and conflict resolution.

Skills

Leadership experience

Communication skills

Team coaching

Customer focus

Education

High School Diploma or GED

Tools

Tableau

MS Office

HRIS

Job description

The Home Depot in Atlanta, GA seeks an experienced Contact Center Supervisor to lead and coach a team of customer service associates. You will drive quality interactions, customer relationships and timely service delivery while meeting department goals.

Responsibilities include recruiting, hiring, training, performance management, and ongoing development of staff. Strong communication and 1+ year leadership experience preferred; Tableau and MS Office skills valued.