Customer Solutions Architect in Alpharetta

Energy Jobline ZR; Alpharetta (GA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Energy Jobline ZR is seeking a Customer Solutions Architect to craft the technical vision for client solutions. You will act as the primary technical lead, design and manage software implementations, and coordinate across teams to deliver high-impact freight auditing solutions.

You will engage with customers and internal stakeholders, document requirements, and ensure successful deployments while maintaining design documentation and aligning with business goals.

Qualifications

• Bachelor's degree in CS/IT/MIS or related field and 2–4 years of relevant experience.
• Experience with Smartsheet and release processes.
• Experience delivering Freight Rate and Auditing software technical deliverables.
• Strong communication skills and team collaboration.

Responsibilities

• Act as the primary technical lead for new and existing clients.
• Consult with staff to evaluate integration between hardware and software.
• Assist with requirements from definition through deployment and documentation.
• Maintain technical design docs for software changes.
• Communicate design and change requests to stakeholders.
• Enhance and modify software applications as needed.
• Analyze and document system implementation changes for projects.
• Ensure milestones by coordinating project resources.
• Collaborate with other departments on implementations.
• Communicate actions clearly to internal and external parties.

Skills

Technical leadership

Client engagement

Communication skills

Multi-tasking

Team collaboration

SQL

Jira

Freight auditing

Education

Bachelor's degree in CS/IT/MIS or related

Tools

SQL

Jira

Smartsheet

Atlassian Suite

Job description

Job DescriptionJob Description

Job Title:Customer Solutions Architect

Reports to: VP Continuous Improvement

Intelligent Audit is a fast-growing freight audit & business analytics technology company helping our customers become smarter shippers - shipping to their customers faster, cheaper and with less delivery exceptions. We use big data to help our customers remove inefficiencies in their global transportation spend. We are looking for a Customer Solutions Architect who will create the overall technical vision for a specific solution to a business problem. You design, describe, and manage the solution.

What You will Do:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual with this position in our company will be expected, on a regular basis, to:

• Act as the primary technical lead for new clients as well as existing client requests


• Consults with technical staff to evaluate the integration between hardware and software and the operational performance of requirements for a successful implementation


• Assist with projects from requirements definition through deployment, identifying schedules, creating and maintaining scope documentation


• Maintains technical design documentation for software changes and development.


• Consults with customers concerning the technical design and development of software applications and modifications


• Ability to communicate internal deliverables and change requests to key stakeholders


• Maintains and enhances software applications and makes necessary modifications.


• Ability to analyze, design, and document system implementation changes for recently completed implementation projects


• Ensure milestones are successfully met through oversight of project and coordination of the project team resources


• Work collaboratively with other departments impacting the implementation project


• Clearly communicate actions needed from all internal and external parties


• Understand the business impacts of issues and how they relate to IT owned solutions

What You will Bring:

• A proven track record in successful implementation of technology solutions


• Customer centered ideas; lead by example with confidence and trust


• Demonstrated strong and effective verbal, written, and interpersonal communication skills


• Ability to multi-task and handle multiple implementations/requests with ease


• A collaborative spirit to work well within team and other departments


• Experience with the following: freight rate and audit software, SQL, Jira and/or ticket management system

Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems, Business or related field and a minimum of 2-4 years of relevant experience

• Experience with Smartsheet

• Experience with release processes and SDLC


• Experience delivering Freight Rate and Auditing software technical deliverables
  
• Experience with the Atlassian Suite

Monday through Friday; hybrid schedule