Customer Solutions Architect

Fivetran; Austin (CO); Hybrid; USD 135,000 - 153,000; Full time

Benefits offered by this job

Unlimited vacation

401k plan with company contribution

Healthcare coverage

Parental leave

Monthly cell phone stipend

RSU stock grants

Professional development

Team-building activities

Mental health support platform

Job summary

Fivetran is seeking a Customer Solutions Architect in Austin to help customers maximize value from dbt Cloud deployments. You will manage a portfolio, lead technical discussions, and showcase dbt Cloud via live demos and workshops.

The role emphasizes customer satisfaction, renewal, and expansion, with in-office 2 days weekly in a hybrid model. You will collaborate with Sales Directors and Solutions Architects, drive retention strategies, and help scale processes as part of the early customer

Qualifications

• Minimum 2+ years in a post-sales role or technical customer-facing position.
• Strong understanding of data warehousing architectures and analytics stack.
• Ability to present to diverse stakeholders in external-facing roles.
• Willingness to travel for events and in-person meetings.

Responsibilities

• Manage a portfolio of Commercial/Enterprise customers and monitor health, adoption, and utilization.
• Lead technical discussions and run live demos/workshops to address customer needs.
• Collaborate with Sales Directors and Solutions Architects on renewals and expansions.
• Be the voice of the customer in product discussions and improve cross-functional processes.
• Create external content and contribute to knowledge sharing.

Skills

Portfolio management

SQL proficiency

Technical presentation

Stakeholder management

Travel willingness

Tools

dbt Cloud

Python

APIs

Data infrastructure

Job description

Location: Austin, TX (3 days in office preferred). Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including 2‑3 days in the office each week to connect and build as a team.

About the Role

Your role as a Customer Solutions Architect is to help current customers gain the most value from their dbt Cloud deployment, in partnership with the Sales Director and Solutions Architect on the account. To achieve this, you will monitor an existing book of business, lead technical discussions with customers, uncover new data challenges, and showcase how dbt Cloud can address their needs through live demos and technical workshops. Your end goal will be to drive customer satisfaction, resulting in renewal and expansion among our existing customers. Internally, you will help our team by acting as the voice of the customer to ensure that we continue to build product that solves real problems and delights our customers, and be an integral part of the early Customer Solutions Architect team as we continue to build out our processes and playbooks. This person will be based in Austin and will be in office 2 days per week.

What You’ll Do

• Manage a portfolio of Commercial or Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
• Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
• Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
• Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust‑based relationships and providing strategic input on the customer lifecycle and renewals processes
• Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross‑functional activities
• Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
• Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content

What You’ll Need

• 2+ years of experience in a post‑sales role, such as a technical account manager or CSE
• A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
• High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
• Ability to operate in an ambiguous and fast‑paced environment and think on your feet when engaged in customer conversations
• Desire to be part of a team, both as an active member of the Customer Solutions Architect team as we continue to evolve and improve how we work, and in your day‑to‑day work with Sales Directors and Solutions Architects
• Openness to travel. While we work in a remote first company, we value the power of in‑person relationship building, both internally and externally, so a willingness to travel to external and internal events is required

What Will Make You Stand Out

• Bonus points for dbt certification, prior dbt experience will be very helpful in this role
• Basic python competency and advanced SQL knowledge
• Have experience with ancillary tools, managing data infrastructure, APIs, etc

Benefits

• Unlimited vacation time with a culture that actively encourages time off
• 401k plan with 3% guaranteed company contribution
• Comprehensive healthcare coverage
• Generous paid parental leave
• Flexible stipends for:
  • Cell Phone & Internet
  • Learning & Development
  • Office Space
• 100% employer‑paid medical insurance
• Generous paid time‑off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team‑building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy, coaching, and self‑guided mindfulness exercises for all covered employees and their covered dependents

Compensation

We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance‑based pay. Our compensation ranges are determined by role, level, and location. The compensation range displayed on this posting reflects the minimum and maximum target for new hire compensation for this position and level, and may include sales incentives or target bonuses depending on the role. Within the range, individual compensation is determined by additional factors, including job‑related skills, experience, relevant education or training, and business need. The range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.

Pay Range

$135,000—$153,000 USD

On‑Target Earnings (OTE)

$150,000—$170,000 USD

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.