Customer Solutions and Sales Operations Specialist

SITMATIC; Fullerton (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

A leading seating solutions provider is seeking a Customer Solutions & Sales Operations Specialist based in Fullerton, CA. The ideal candidate has over 5 years of experience in customer service or sales support, excels in technical product understanding, and is skilled in providing clear recommendations to customers. Responsibilities include handling customer inquiries, troubleshooting product issues, and acting as a liaison with the sales team to ensure smooth order flow. This is a full-time on-site position.

Qualifications

• 5+ years in customer service, sales support, or account management.
• Ability to translate technical product details into clear customer recommendations.
• Strong verbal and written communication skills.
• Confidence handling escalations with professionalism and sound judgment.
• Strong verbal and written communication skills.
• Highly organized with strong follow-through.
• Experience in manufacturing, furniture, healthcare, or B2B preferred.

Responsibilities

• Primary contact for inquiries regarding products and pricing.
• Recommend solutions based on customer needs and measurements.
• Support showroom and consultative interactions.
• Troubleshoot product use and warranty issues.
• Support showroom and consultative interactions.
• Join sales calls as product and process expert.
• Support pricing, contracts, and large accounts.
• Maintain punch-out catalogs.
• Act as internal resource for the sales team.
• Resolve order issues and escalations.
• Ensure smooth order flow and senior level customer communication.

Skills

Customer service

Sales support

Technical product knowledge

Problem-solving

Communication skills

Organization

B2B experience

Job description

Location: Fullerton, CA (On‑Site)

Type: Full‑Time

Pay Range: Based on experience

About the Role

Sitmatic is seeking a Customer Solutions & Sales Operations Specialist to serve as a trusted product and solutions expert, guiding customers and supporting sales teams to deliver the right seating solutions from first inquiry through final delivery.

This role requires someone who is calm under pressure, detail‑oriented, and comfortable handling technical product questions.

Key Responsibilities

A. Customer & Product Solutions

• Primary contact for inquiries (product, fabric options, pricing, policies)
• Quote custom embroidery and embossing requests (size, placement, QC coordination)
• Recommend solutions based on customer needs and measurements to ensure proper fit – especially in specialized applications.
• Troubleshoot product use and warranty issues
• Support showroom and consultative interactions
• Join sales calls as product and process expert
• Support pricing, contracts, and large accounts
• Maintain punch‑out catalogs
• Act as internal resource for sales team

C. Sales Operations & Order Excellence

• Resolve order issues and escalations
• Ensure smooth order flow and senior level customer communication

Experience & Qualifications

• 5+ years in customer service, sales support, or account management
• Ability to translate technical product details into clear customer recommendations
• Experience supporting complex or customized products
• Confidence handling escalations with professionalism and sound judgment
• Strong verbal and written communication skills
• Highly organized with strong follow‑through
• Experience in manufacturing, furniture, healthcare, or B2B preferred

Success in This Role Looks Like:

• Customers feel confident they received the right solution
• Sales team relies on you as a go‑to product expert
• Orders move smoothly with minimal errors or escalations
• You bring calm, clarity, and follow‑through to complex situation skills