Customer Solutions Analyst — Data-Driven Support & Growth

XPO; North Richland Hills (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

Paid time off (PTO) — 15 days first yr

9 paid company holidays

401(k) with company match

Education assistance

Incentive plan participation

Job summary

XPO is seeking an Analyst, Customer Solutions in North Richland Hills, TX. The role centers on analyzing shipment data, aligning tender data with customer records, and reporting findings to clients.

You will coordinate with the support team to drive follow-up actions and optimize processes for accuracy and efficiency. The position emphasizes strong analytics, excellent communication, and the ability to operate in a fast-paced, client-focused environment.

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 2 years of experience in a customer success or related role with a proven track record of quality analytics and customer relations.

Responsibilities

• Conduct daily data searches across multiple systems to match shipment tender data with customer records.
• Generate and report findings to customers, delegating follow-up actions to the support team.
• Efficiently manage multi-step processes using Excel and other data management tools.
• Collaborate with management to recommend workflow changes and develop SOPs for team use.
• Engage cross functional teams to improve account performance (Billing, Account setup, EDI, Operations).
• Collaborate with the support team to ensure seamless operations.
• Develop customer relationships and be recognized as a valuable XPO resource.
• Demonstrate a Can-Do Attitude, Strong work ethic, Teamwork and Respect for others.

Skills

communication

customer relations

adaptability

Education

Bachelor’s degree or equivalent

Job description

XPO is seeking an Analyst, Customer Solutions in North Richland Hills, TX. The role centers on analyzing shipment data, aligning tender data with customer records, and reporting findings to clients.

You will coordinate with the support team to drive follow-up actions and optimize processes for accuracy and efficiency. The position emphasizes strong analytics, excellent communication, and the ability to operate in a fast-paced, client-focused environment.