Analyst, Customer Solutions - Hybrid

XPO Logistics Freight Inc.; North Richland Hills (TX); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

PTO 15 days

9 paid holidays

401(k) with company match

Education assistance

Incentive plan

Job summary

XPO Logistics Freight Inc. is seeking an Analyst, Customer Solutions to join our hybrid team.

You will perform daily data searches across multiple systems to match shipment tender data with customer records and prepare findings for customers, guiding follow-up actions with the support team. You will also collaborate with management to drive workflow improvements and develop SOPs, while coordinating with Billing, EDI, and Operations to enhance account performance in a fast-paced, client-focused

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 2 years of experience in a customer success or related role, with a proven track record of quality analytics and customer relations.

Responsibilities

• Conduct daily data searches across multiple systems to match shipment tender data with customer records.
• Generate and report findings to customers, delegating follow-up actions to the support team.
• Efficiently manage multi-step processes using Excel and other data management tools.
• Collaborate with management to recommend workflow changes and develop SOPs for team use.
• Engage cross functional teams to improve account performance (Billing, Account setup, EDI, Operations).
• Collaborate with the support team and leaders to ensure seamless operations.

Skills

Customer success

Data analytics

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Excel

Job description

Career Opportunities: Analyst, Customer Solutions - Hybrid (389417)

What you’ll need to succeed as an Analyst, Customer Solutions at XPO

• Bachelor’s degree or equivalent related work or military experience
• 2 years of experience in a customer success or related role, with a proven track record of quality analytics and customer relations

Preferred qualifications:

• LTL industry experience
• Excellent verbal and written communication skills with the ability to manage difficult customer conversations
• Able to operate with minimal guidance and structure in a fast-paced, client-focused environment

About the Analyst, Customer Solutions job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 15 daysof PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Conduct daily data searches across multiple systems to match shipment tender data with customer records
• Generate and report findings to customers, delegating follow-up actions to the support team
• Efficiently manage multi-step processes using Excel and other data management tools
• Collaborate closely with management to recommend workflow changes and develop standard operating products (SOPs) for team use
• Engage cross functional teams to improve the account(s) performance. Examples: Billing, Account setup, EDI, Operations
• Collaborate closely with the support team and support leaders to ensure seamless operations
• Develop customer relationship and be recognized as a valuable XPO resource
• Demonstrate a Can-Do Attitude, Strong work ethic, Teamwork, and Respect for others while working

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here .